Head of Support Worker Growth & Operations

Hireup; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model (2 days in office)

12 weeks parental leave

Professional development allowances

Wellbeing programs & fitness discounts

Generous leave options

Job summary

Hireup is seeking a Head of Support Worker Growth & Operations in Sydney to drive attraction, engagement, development and retention of Australia’s support workers. This leadership role sits at the center of our two-sided marketplace and combines operations, talent strategy and safeguarding.

You will lead cross-functional teams, implement scalable lifecycle programs, and partner with Product and Data to scale impact while upholding safety standards and community values.

Qualifications

• Leadership experience scaling worker supply in a two-sided marketplace or in high-volume healthcare/aged care.
• Ability to analyse workforce metrics and map supply and demand across markets.
• Proven track record partnering with product, data and operations teams.

Responsibilities

• Oversee multi-channel attraction and recruitment to build robust talent pipelines across Australia.
• Design scalable programs for worker engagement, retention and local community building.
• Drive learning, progression and safeguarding with external providers and LMS partners.
• Partner with Product and AI teams to translate worker insights into platform improvements.
• Lead a high-performing team with clear OKRs and a culture of continuous improvement.

Skills

Marketplace leadership

Data-driven operations

People leadership

Cross-functional collaboration

Product & AI partnership

OKR/ KPIs

Job description

We’re Hireup, delivering disability and aged care support as it should be.

Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone.

Support as it should be. We’re Hireup and we’ve supported thousands of clients and support workers across Australia. Now, we’re on a mission to ensure that people living with disability and elderly Australians can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a new standard for disability and aged care support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You’ll Do - Head of Support Worker Growth & Operations

Hybrid: Wynyard (Sydney), 2 office days per week

As our Head of Support Worker Growth, you will serve as the strategic driver and operational engine behind attracting, engaging, developing, and retaining Australia’s community of support workers. Hireup is disrupting traditional care models through our two-sided digital platform, and this role sits right at the center of our purpose to enable the pursuit of a good life for people with disability.

Sitting at the intersection of marketplace operations, talent acquisition, and workforce experience, you will take ownership of end-to-end support worker lifecycle funnels, local market supply liquidity, and community retention.

You will challenge traditional workforce management by combining product-led lifecycle automation and supply liquidity strategies with human-centred engagement, safeguarding, and community building.

• Marketplace Supply & Growth: Oversee multi-channel worker attraction and recruitment strategies across digital platforms, partnerships, and community initiatives to build robust talent pipelines, optimise lead nurturing funnels, and dynamically balance local supply and demand across Australia.
• Worker Engagement & Retention: Design and execute scalable programs that maximise worker satisfaction, connection, and retention, ensuring workers have access to meaningful hours while fostering vibrant local communities both online and in person.
• Learning, Progression & Safeguarding: Oversee and drive high-quality learning, development, and career pathway initiatives, partnering with external training providers and LMS platforms while upholding regulatory standards, audit compliance, and safety obligations.
• Product Partnership & AI Innovation: Serve as the voice of the our support workers for internal Product, Data, and Operations teams, translating worker insights into platform enhancements and championing human-in-the-loop AI solutions to scale operational impact.
• Team Leadership & Operational Excellence: Lead, mentor, and inspire a high-performing team, embedding clear OKRs/KPIs, championing a continuous improvement culture, and steering data-informed decision-making.

Your Background

• Marketplace or Workforce Leadership: Proven leadership experience scaling worker supply in a two-sided tech marketplace or leading high-volume workforce strategies within the healthcare, aged care, or disability sector.
• Data-Driven Marketplace Operations: Strong capability to analyse quantitative and qualitative workforce metrics, map supply and demand across diverse local markets, and drive proactive operational interventions.
• Product & Cross-Functional Collaboration: Demonstrated success partnering with internal cross-functional teams to design automated lifecycle funnels, improve onboarding conversion, and pilot innovative tech/AI tools.
• People Leadership: A track record of leading, mentoring, and developing diverse teams, driving high performance against OKRs, and influencing cross-functional senior stakeholders.
• Impact-Driven Problem Solver: A resilient, proactive leader with a commercial, strategic mindset and exceptional communication skills, who thrives in fast-changing environments and brings an authentic commitment to the disability sector.

Why Should You Join?

You’ll have the opportunity to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose-driven team, delivering our mission for people with a disability and elderly Australians. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

You Will Get:

• Opportunities to develop - we are always learning!
• We’re a hybrid organisation, working together in our offices 2 days a week including Thursdays
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability and aged care support as it should be

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.