Head of Strategy, Governance and Performance

The Hollard Insurance Company; North Sydney; Hybrid; AUD 250,000 - 360,000; Full time

Job summary

Hollard Insurance invites applications for Head of Strategy, Governance and Performance to lead strategy, governance and architecture for Technology, reporting to the CIO. Drive vendor governance, regulatory posture and enterprise architecture to support growth in Australia’s general insurance market.

You will shape how Technology collaborates with partners, build and lead a high‑performing governance team, and contribute to the 2030 Vision while ensuring resilience and regulatory alignment

Job description

Head of Strategy, Governance and Performance

Lead strategy, governance and architecture for Technology

Shape how Technology works with its partners

Opportunity to work with one of Australia's largest general insurers

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

As Head of Strategy, Governance and Performance, you'll report to the Chief Information Officer and be the custodian of how Technology governs itself and its third parties. That covers vendor and commercial performance, our risk and regulatory posture, technology strategy and roadmap, and enterprise architecture.

As Technology evolves its operating model and deepens its use of strategic partners, these accountabilities matter more than ever. You'll sit on the Technology Leadership Team and help deliver a high quality, resilient technology function that supports our business to scale.

Key Responsibilities

Own vendor and commercial governance across Technology's third-party estate, including service level management, contract outcomes and third-party risk under CPS 230

Lead technology governance and risk, including alignment to APRA CPS 230, CPS 234, CPS 220 and CPS 511 and oversight of business continuity and disaster recovery readiness

Set technology strategy and roadmap direction, track delivery against our 2030 Vision, and guide capacity, demand and innovation governance

Lead Enterprise Architecture, including the target-state architecture, standards and guardrails, and the Architecture Review Board

Build and lead a team of governance, vendor, service management and architecture specialists, partnering with senior business and Technology leaders

About You

Experience in technology governance within an APRA-regulated or comparable financial services or insurance environment, with working knowledge of CPS 230, CPS 234, CPS 220 and CPS 511

Substantial experience in building and running outcome-based vendor governance, including contract construction, SLA reviews and commercial negotiation

Demonstrated experience in Enterprise Architecture leadership, with a solid understanding of architectural frameworks and chairing governance forums

Strategic thinker with sound judgement, who can influence from Board and ELT through to day-to-day vendor service reviews

Leads with empathy and accountability, and develops, coaches and empowers team members

Working at Hollard

At Hollard, you'll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We're a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We're building something special. Working closely with our industry partners to reshape insurance for the better, we're people changing insurance.

A full background check will be completed on the successful applicant.