Head Of People + Culture

Civitastalent; Sydney; Híbrido; AUD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Regional travel

Descripción de la vacante

Westfund is seeking a permanent HR Manager based in Lithgow, NSW, with hybrid work and regional travel across NSW and Queensland. You will lead HR operations for around 240 staff across 12 locations, covering employee relations, industrial relations, contracts, payroll and recruitment, reporting to the Chief People Officer and guiding a team of five.

This hands-on leadership role focuses on practical HR delivery, policy development, and partnering with leaders to support performance, wellbeing

Formación

• Significant experience in a senior generalist HR role including team leadership.
• Strong knowledge of Enterprise Agreements, modern awards, contracts and employment legislation.
• Proven track record managing ER/IR matters, investigations and disciplinary processes.
• Experience with payroll and HRIS; able to connect HR data to contracts and conditions.
• Tertiary qualification in HR, IR, business or related field.

Responsabilidades

• Provide ER/IR guidance and lead workplace investigations with fairness.
• Oversee payroll, contracts and employee records to ensure accuracy.
• Lead recruitment, onboarding and probation through the Recruitment Lead.
• Develop and implement HR policies with leadership; support organisational change.
• Drive HR process improvements and explore AI applications in HR.

Conocimientos

Senior HR generalist

Employee relations

Industrial relations

Payroll knowledge

HRIS familiarity

Policy writing

Educación

HR/IR/Business degree

Herramientas

HRIS

Descripción del empleo

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Job Description

HR Manager, Lithgow NSW | Westfund Health Insurance (Hybrid)

About the opportunity

After ten years building Westfund's People & Culture function, the current Human Resources Manager is retiring at the end of the year. Civitas Talent has been retained to find their successor.

You'll lead HR operations for around 240 people across 12 locations in New South Wales and Queensland, covering employee relations, industrial relations, contracts, payroll and recruitment. You report to Bill Sheffield, Chief People Officer, and lead a team of five: Payroll Manager, Payroll Officer, Recruitment Lead, People & Culture Coordinator and Human Resources Coordinator.

This is a hands‑on leadership role. You'll have a capable team to delegate to, and you'll also own matters yourself from first conversation through to resolution. You'll contribute to People & Culture strategy with the CPO, but most of the job is practical: sound advice, well‑run processes and being there for leaders and employees when it counts.

About Westfund

Westfund is a member‑owned, not‑for‑profit health fund. It began with Lithgow coal miners pooling their wages so their families could see a doctor. More than 140 years later it looks after over 140,000 members across Australia, runs its own dental, eye care and skin screening centres, and keeps member retention above 92%.

Head office is a modern building in Lithgow. There are also offices in Penrith and Sydney CBD, and sites stretching from Wollongong to Dubbo and from Townsville to Maroochydore. Westfund's values are Care, Connect and Respect, and they shape how the fund treats its own people as much as its members. Engagement scores are consistently strong, and many staff have built long careers there.

People & Culture is a team of around 11. It's known across the business as approachable, independent and trusted, and it works closely with external employment law advisers on complex matters.

What you'll do

Employee relations and leader support

• Be the go‑to adviser for leaders on conduct, performance, attendance and wellbeing
• Lead workplace investigations and disciplinary processes that are fair, timely and defensible
• Coach leaders through difficult conversations, often in the room alongside them
• Step in early when something isn't right, leading with care before any formal process

Industrial relations and compliance

• Interpret and apply the Enterprise Agreement, employment contracts and legislation
• Support Enterprise Agreement consultation, bargaining and implementation
• Keep policies, contracts and templates current as legislation changes

Payroll, contracts and records

• Lead the payroll team and make sure contracts, conditions and pay line up
• Own employment contracts, variations and employee records
• Support remuneration, workers compensation and audit activity

Recruitment and workforce

• Oversee recruitment, onboarding and probation through the Recruitment Lead
• Advise on restructures, consultation and organisational change
• Lead a refresh of flexible and home‑based working arrangements across the business

Improvement

• Find better ways to run HR processes, reporting and data
• Explore practical uses of technology and AI in the function

What you'll bring

• Significant experience in a senior generalist HR role, including leading a team
• Strong working knowledge of Enterprise Agreements, modern awards, contracts and employment legislation
• A track record of personally running employee relations matters, investigations and disciplinary processes
• An understanding of payroll and HRIS, and how they connect to contracts and conditions
• Experience writing and applying HR policies and procedures
• A tertiary qualification in HR, industrial relations, business or a related field
• The confidence to challenge respectfully, including senior leaders, and to stand behind the right outcome
• A humble, service‑minded approach to HR, and a healthy life outside work

Westfund is open on sector background. Candidates from regulated, regional, member‑owned or operational environments will all be considered.

Nice to have

• Experience supporting Enterprise Agreement bargaining or consultation
• Background in health, insurance, financial services or another regulated sector
• Curiosity about how data, dashboards and AI can improve HR

What's on offer

• Permanent, full‑time, 35‑hour week
• Based at the Lithgow head office, with hybrid working of up to two days a week from home
• Regular travel to regional sites across NSW and Queensland, typically two to three days at a time
• A senior seat in a respected People & Culture team, reporting to the Chief People Officer
• A planned handover with the outgoing HR Manager

Candidates based in Lithgow, the Blue Mountains, Bathurst, the Central West, Penrith or Western Sydney are well placed. Sydney‑based candidates who can commit to regular time in Lithgow will also be considered.

FAQs

Is this HR Manager role hybrid?

Yes. The role is based at the Lithgow head office, with up to two days a week from home, plus regular regional travel.

Do I need health insurance experience?

No. Westfund is open on sector. Strong generalist HR experience with solid ER, IR and payroll knowledge matters more than industry background.

Can I apply if I live in Sydney?

Yes, as long as you can commit to regular time at the Lithgow head office and to regional travel.

How many people does the HR Manager lead?

Five direct reports: Payroll Manager, Payroll Officer, Recruitment Lead, People & Culture Coordinator and Human Resources Coordinator.

What is the recruitment process?

This search is managed exclusively by Civitas Talent. It starts with a confidential interview with Civitas Talent, followed by a shortlist presentation to Westfund. Shortlisted candidates then interview with the Chief People Officer and hiring panel, followed by referencing and offer.

Exclusive recruitment partner

Westfund has appointed Civitas Talent as its exclusive recruitment partner for this appointment.

Permanent, full‑time Human Resources Manager role based in Lithgow, NSW (hybrid), in the private health insurance industry.

We’re looking for a high‑energy, operationally savvy HR Officer to step into this newly created role and support our operations teams. This is a dynamic, hands‑on position partnering closely with frontline teams and operational leaders, on performance conversations, recruitment drives, and compliance. It’s a critical role with real influence, shaping the employee experience on the ground, strengthening our culture, and driving meaningful impact across Dragonfly’s operations.

About Dragonfly

Dragonfly stands for a different way of doing e‑commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast‑paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on‑time deliveries to doorsteps all around Australia.

Position Overview

As the HR Officer, reporting to the HR Director, you will support and oversee our operational hubs, with further portfolio expansion on the horizon. Partnering closely with frontline leaders, you will provide practical, on‑the‑ground HR support that enables high‑performing, compliant, and engaged depot teams.

You will manage day‑to‑day employee relations, support performance and attendance management, and ensure HR policies and processes are applied consistently in line with Australian employment legislation. The role also involves assisting with investigations, maintaining accurate HR documentation and systems, and delivering end‑to‑end support across the employee lifecycle.

Working as a trusted point of contact for managers and employees, you will contribute to reporting and analysis, support HR initiatives and workplace health and safety processes, and collaborate closely with teams including payroll, recruitment, and WHS to ensure effective and seamless people operations across your region.

This is a highly visible, multi‑site support role offering the opportunity to make a tangible impact on both operational performance and employee experience, with scope to grow as the business continues to expand.

Key Responsibilities

• Support and oversee HR operations, partnering closely with frontline leaders to deliver practical, on‑the‑ground people support.
• Manage day‑to‑day employee relations matters, providing guidance to managers and assisting with investigations, documentation, and resolution of workplace issues.
• Support performance and attendance management processes, including reviews, documentation, and tracking outcomes, while coaching leaders on underperformance, behavioural concerns, and employee wellbeing.
• Ensure consistent application and interpretation of HR policies, procedures, and Australian employment legislation, escalating complex matters where required.
• Support recruitment processes for operational roles within your region, partnering with hiring managers and the recruitment team to coordinate hiring activities, provide guidance, and ensure a positive candidate experience.
• Provide end‑to‑end administrative support across the employee lifecycle, including onboarding, employment changes, and exits, while maintaining accurate and