Head of Intelligence, Consumer

Westpac Bank; Sydney; Hybrid; AUD 250,000 - 360,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning & development opportunities

Volunteer/community involvement

Job summary

Westpac Bank is seeking a visionary Head of Intelligence, Consumer to lead data, analytics and decision-support across Everyday Banking, Home Lending, Consumer Finance and Retail Banking. You’ll shape the intelligence strategy, collaborate with Data, AI and Risk leaders, and deliver proactive insights embedded in customer journeys.

You will manage Consumer Data and Intelligence teams, drive demand shaping, prioritisation and end-to-end orchestration, and accelerate decisioning with trusted data

Qualifications

• Extensive experience leading data, analytics, intelligence or decision-support functions in a large, complex organisation.
• Proven ability to translate strategy into an executable analytics portfolio with measurable outcomes.
• Experience leading senior stakeholders in a regulated environment.
• Deep understanding of business intelligence, analytics and performance measurement.

Responsibilities

• Set the intelligence direction across Consumer Banking and COO, aligning demand with outcomes.
• Lead data and intelligence teams and partner with Data, AI, Customer Engagement, Technology and Risk leaders.
• Translate business questions into reusable intelligence products and actionable insights.
• Drive value realisation, adoption and performance across the Consumer Intelligence portfolio.

Skills

Leadership

Data analytics

Stakeholder management

AI/ML awareness

Decision-making

Communication

Job description

What’s the role?

The Head of Intelligence, Consumer is the senior business and intelligence leader responsible for turning Consumer data, analytics and decision support into measurable customer and business outcomes. The role sets the intelligence direction across Everyday Banking and Deposits, Home Lending, Consumer Finance, and Retail Banking and COO, ensuring priority business questions are translated into trusted insights, intelligence products and actions.

This role has direct leadership accountability for Consumer Data and Intelligence teams aligned to each Delivery Unit. It combines enterprise intelligence leadership with divisional accountability for demand shaping, prioritisation, stakeholder alignment and end-to-end orchestration of intelligence outcomes, while working closely with Data, AI, Customer Engagement, Technology and Risk leaders.

This role will define and execute the Consumer Intelligence strategy, priorities and roadmap, leading the Consumer Data and Intelligence teams to deliver against Consumer and enterprise DDAI outcomes. It will translate priority business questions into reusable intelligence products, trusted measures, proactive insights and decision support, shifting the organisation from retrospective reporting to predictive, action-oriented intelligence embedded in business rhythms and customer journeys. Working closely with Customer Engagement, Data and AI leaders, the role will enable personalised engagement, decisioning and journey orchestration through trusted data, machine learning and agentic capabilities. It will also own value realisation, adoption and performance across the Consumer Intelligence portfolio, while building a high-performing leadership community and strengthening analytical, commercial and product capability across Consumer.

About the Team

The Data, Digital & AI (DDAI) function defines and executes the division’s data, digital and AI strategy, partnering with business leaders to unlock value through trusted data, advanced analytics, responsible AI and modern digital capabilities. The team enables better decisions and customer outcomes while maintaining strong risk and regulatory standards.

Within Consumer DDAI, the Intelligence function aligns Delivery Unit demand, persistent multidisciplinary squads and shared practices into one delivery system. The Head of Intelligence, Consumer leads the Data and Intelligence teams for Everyday Banking and Deposits, Home Lending, Consumer Finance, and Retail Banking and COO, and partners with the Heads of Data, AI and Customer Engagement to connect insight through to action.

What do I need?

• Extensive experience leading data, analytics, intelligence or decision-support functions in a large, complex organisation.
• Proven record translating business strategy and commercial priorities into an executable analytics portfolio and measurable outcomes.
• Experience leading senior stakeholders and multidisciplinary teams in a regulated environment.
• Deep understanding of business intelligence, advanced analytics, performance measurement, decisioning and the use of AI/ML to improve decisions.
• Strong product and portfolio discipline, including prioritisation, adoption, value tracking and management of delivery dependencies.
• Ability to frame complex business questions, establish trusted measures and turn analysis into clear decisions and actions.
• Recognised enterprise leader able to influence Consumer executives, Delivery Unit leaders, Technology, Data, AI, Risk and frontline stakeholders.
• Strong communication and storytelling skills, with the ability to make complex intelligence clear, relevant and actionable.
• Comfortable operating in ambiguity and balancing long-term capability building with near-term business outcomes

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.