Head of Hyperscale Data Centre Operations

Zerra Dc; Western Downs Regional; On-site; AUD 180,000 - 260,000; Full time

Job summary

Zerra seeks an experienced DC Operations Director to drive safe, reliable, and cost-efficient operations for its data centre in Queensland. You will lead Technical Services, Security, and a high-performing team to meet contracted SLAs and deliver excellent customer outcomes.

The role requires deep hands-on leadership in hyper-scale facilities, strong ITIL practices, and a strategic yet practical approach to continuous improvement and risk management.

Qualifications

• Proven leadership in mission-critical, hyperscale, or large-scale data centres.
• Experience directing multi-disciplinary technical teams in 24/7 operations.
• Strong understanding of mechanical/electrical infrastructure and uptime drivers.
• Track record delivering to customer SLAs and KPIs in a service-delivery role.
• Excellent stakeholder management with customers, executives and frontline teams.

Responsibilities

• Hold accountability for safe, reliable, and efficient data centre operations within remit.
• Lead Technical Services and Security functions through managers and vendors.
• Oversee building maintenance and life-safety systems to protect availability.
• Manage budgets, forecasts, and cost control across technical services and security.
• Drive continuous improvement and sustainability aligned with Zerra commitments.

Skills

Operational leadership

Multi-disciplinary teams

Data centre facilities

SLA/KPI delivery

Stakeholder management

Change & incident mgmt

Education

Engineering degree

MBA / senior leadership qualification

Tools

ITIL service management

Job description

Zerra seeks an experienced DC Operations Director to drive safe, reliable, and cost-efficient operations for its data centre in Queensland. You will lead Technical Services, Security, and a high-performing team to meet contracted SLAs and deliver excellent customer outcomes.

The role requires deep hands-on leadership in hyper-scale facilities, strong ITIL practices, and a strategic yet practical approach to continuous improvement and risk management.