Head of Hyperscale Data Centre Operations

Zerra Dc; Kogan; On-site; AUD 180,000 - 240,000; Full time

Job summary

Zerra is seeking a Senior Operations Director to lead the Kogan data centre site in Queensland, overseeing safe, reliable operations and end-to-end service delivery.

Reporting to Chief Data Centre Officer, you will unite DC operations, soft services and campus support, drive KPIs, budgets and vendor management, and ensure compliance with HSEQ standards while building a high-performing team.

Qualifications

• Extensive senior operations leadership in mission-critical facilities.
• Experience leading large multi-disciplinary teams.
• Strong understanding of data centre mechanical/electrical systems.
• Proven ability to meet SLAs and KPIs in client-facing environments.
• Financial acumen including budget ownership and cost control.
• Commitment to health, safety, environment and quality compliance.
• Excellent stakeholder management and communication skills.
• Hands-on leadership with strategic and operational balance.
• Australian driver license and ability to obtain clearances.

Responsibilities

• Hold overall accountability for safe, reliable and efficient site operations that meet customer SLAs.
• Lead the DC Operations, Soft Services and Campus Support Directors, integrating the three pillars into one aligned team.
• Oversee critical DC operations – building and facility maintenance, security and life-safety systems.
• Oversee soft services and campus support beyond the DC boundary.
• Own the site budget, forecasts and cost control, driving efficiency and value across all pillars.
• Set and report on KPIs and SLA performance, and manage the customer relationship, escalations and service releases.
• Champion HSEQ compliance and lead business continuity, incident and emergency response.
• Build and develop a high‑performing team and manage key vendors to meet standards.
• Drive continuous improvement and sustainability in support of Zerra's commitments.

Skills

Senior leadership

Data centre ops

Budget management

Vendor management

Safety compliance

Education

Tertiary qualification in engineering/ops management

Uptime Institute Accredited Tier Specialist / CDCE

PMP or PRINCE2

IFMA/IWFM certification

Job description

Zerra is seeking a Senior Operations Director to lead the Kogan data centre site in Queensland, overseeing safe, reliable operations and end-to-end service delivery.

Reporting to Chief Data Centre Officer, you will unite DC operations, soft services and campus support, drive KPIs, budgets and vendor management, and ensure compliance with HSEQ standards while building a high-performing team.