Head of Education & Enablement, ERP SaaS

Myob Group Limited

Sydney

Hybrid

AUD 180,000 - 280,000

Full time

14 days+

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Benefits offered by this job

Flexible hybrid workplace

Home office setup assistance

Corporate discounts

Sonder wellbeing partnership

In-house training & LinkedIn Learning

Additional leave options

Job summary

MYOB is seeking a Head of Education Services to build a market-leading learning engine for Mid Market ERP customers. You will shape onboarding, adoption and partner enablement into a growth lever, leading a team responsible for scalable education programs across multiple delivery channels.

The role requires strong commercial acumen, cross-functional leadership across Product, Services, Customer Success, Sales and Marketing, and a track record of turning learning investments into measurable

Qualifications

Significant senior leadership experience in customer education, enablement, learning services or training within SaaS ERP technology or enterprise software.
Proven ability to scale education programs and tie learning to product adoption and customer outcomes.
Experience developing and commercialising education or training offers with revenue or P&L accountability.

Responsibilities

Own and deliver the strategy for MYOB’s Mid Market Education Services capability, from early design through to commercial scale.
Build and lead a high-performing team that can design, deliver and improve education programs at scale.
Lead Education Services as a shared commercial platform across Services, Marketing, Customer Success and Partner go-to-market teams.
Own the revenue plan and shape the learning services model, including pricing, packaging, certification, subscriptions and recurring revenue opportunities.
Build scalable, omnichannel learning experiences across live digital, on-demand, in-product, partner-led and high-touch delivery.
Partner across Product, Customer Success, Sales and Services to lift onboarding, adoption, engagement and retention, using clear performance reporting to keep improving.