Head of Education Services

Myob Group Limited; Sydney; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Home office setup assistance

Corporate discounts

Sonder wellbeing partnership

In-house training & LinkedIn Learning

Additional leave options

Job summary

MYOB is seeking a Head of Education Services to build a market-leading learning engine for Mid Market ERP customers. You will shape onboarding, adoption and partner enablement into a growth lever, leading a team responsible for scalable education programs across multiple delivery channels.

The role requires strong commercial acumen, cross-functional leadership across Product, Services, Customer Success, Sales and Marketing, and a track record of turning learning investments into measurable

Qualifications

• Significant senior leadership experience in customer education, enablement, learning services or training within SaaS ERP technology or enterprise software.
• Proven ability to scale education programs and tie learning to product adoption and customer outcomes.
• Experience developing and commercialising education or training offers with revenue or P&L accountability.

Responsibilities

• Own and deliver the strategy for MYOB’s Mid Market Education Services capability, from early design through to commercial scale.
• Build and lead a high-performing team that can design, deliver and improve education programs at scale.
• Lead Education Services as a shared commercial platform across Services, Marketing, Customer Success and Partner go-to-market teams.
• Own the revenue plan and shape the learning services model, including pricing, packaging, certification, subscriptions and recurring revenue opportunities.
• Build scalable, omnichannel learning experiences across live digital, on-demand, in-product, partner-led and high-touch delivery.
• Partner across Product, Customer Success, Sales and Services to lift onboarding, adoption, engagement and retention, using clear performance reporting to keep improving.

Skills

Senior leadership

Customer education

SaaS ERP

Cross-functional leadership

Commercial acumen

Adult learning

Job description

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

We are looking for a Head of Education Services to build the learning engine that helps our ERP customers get more value, faster. You’ll lead a market-leading education and enablement capability for our Mid Market ERP business, turning onboarding, adoption and partner enablement into a real growth lever for customers and for MYOB.

Responsibilities

• Own and deliver the strategy for MYOB’s Mid Market Education Services capability, from early design through to commercial scale.
• Build and lead a high-performing team that can design, deliver and improve education programs at scale.
• Lead Education Services as a shared commercial platform across Services, Marketing, Customer Success and Partner go-to-market teams.
• Own the revenue plan and shape the learning services model, including pricing, packaging, certification, subscriptions and recurring revenue opportunities.
• Build scalable, omnichannel learning experiences across live digital, on-demand, in-product, partner-led and high-touch delivery.
• Partner across Product, Customer Success, Sales and Services to lift onboarding, adoption, engagement and retention, using clear performance reporting to keep improving.

Experience

• Significant senior leadership experience in customer education, enablement, learning services or training within SaaS ERP technology or enterprise software.
• Proven success building and scaling learning functions with measurable impact on product adoption and customer outcomes ideally in an ERP environment.
• Experience developing and commercialising education or training offers, including revenue or P&L accountability.
• Strong commercial acumen, with the ability to connect learning investment to business outcomes and explain the return on enablement.
• Strong cross-functional leadership across Product, Services, Customer Success, Sales and Marketing, with a track record of building high-performing teams through growth or change.
• Deep knowledge of adult learning and modern digital learning approaches, plus experience using customer insights and product usage data to drive continuous improvement.

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

See what it's like to work at MYOB and what we're all about.

Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events

Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers

Benefit from our partnership with Sonder, which supports the wellbeing of our team members

Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance

Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more

Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.