Head Of Ecommerce

7-Eleven Australia | 领英; Melbourne; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Free coffee & snacks

Paid parental leave (up to 15 weeks)

Volunteer day (paid)

LinkedIn Learning access

Remote work flexibility

Social events & clubs

Open committee

Inclusive employer recognition

Job summary

7-Eleven Australia is seeking a Head of Ecommerce to lead strategy, growth, and optimisation of the ecommerce offer across owned channels and partner marketplaces such as Uber Eats and DoorDash. You will drive the digital growth strategy and deliver a world-class ecommerce experience for customers.

This leadership role requires strategic thinking, commercial acumen, and a passion for digital transformation across the organisation, with the aim of embedding capabilities and delivering measurable

Qualifications

• Extensive ecommerce leadership experience in retail, FMCG, or convenience sectors.
• Proven track record scaling multichannel ecommerce platforms and marketplace partnerships.
• Strong commercial and analytical mindset with expertise in CRO and omnichannel metrics.
• Exceptional stakeholder management and communication skills.
• Ability to lead high-performing teams and foster innovation.

Responsibilities

• Define and execute the ecommerce strategy to deliver sustainable growth across owned channels and third-party marketplaces.
• Drive conversion, customer journey, and operational efficiency through data-driven insights and experimentation.
• Support the roadmap and capability uplift for growth across merchandising, pricing, and promotions.
• Lead digital transformation and foster cross-functional collaboration to embed capabilities.
• Champion personalisation, loyalty integration, and frictionless ordering to improve customer satisfaction.

Skills

Ecommerce leadership

Multichannel growth

Stakeholder management

Data-driven decision making

Commercial acumen

Team leadership

Digital transformation

Job description

• Vibrant Open Office in Richmond. Work in a dynamic, collaborative space that sparks creativity
• Work Your Way. Enjoy the perfect balance of remote flexibility and in-office collaboration—get the best of both worlds
• Make a Difference. Take a paid day off each year to volunteer for a cause you’re passionate about
• Fuel Your Day. Enjoy free 7‑Eleven coffee and snacks in the office—because great ideas start with great coffee
• Family Comes First. Get up to 15 weeks of paid parental leave for both primary and secondary carer, so you can focus on what matters most
• Stay Social & Connected. Join our Social Club and Open Committee for regular events, celebrations, and fun activities
• Grow Without Limits. Access unlimited LinkedIn Learning courses and invest in your personal and professional development

The Role

As Head of Ecommerce at 7‑Eleven Australia, you will lead the strategy, growth, and optimisation of E‑commerce offer within the 7‑Eleven Digital ecosystem. Responsibility covers both owned digital platforms and our partner marketplaces (Uber Eats and DoorDash). Leading our e‑commerce channels, leading the digital growth strategy for a world class ecommerce experience and digital ecosystem for customers.

You will be responsible for shaping the vision, driving innovation, and ensuring seamless integration of ecommerce initiatives across all touchpoints. This is a high‑impact leadership role requiring strategic thinking, commercial acumen, and a passion for digital transformation.

A key opportunity to deliver real and immediate results, embed the capabilities and technology to deliver our future vision, a world leading digital convenience offer for an iconic brand, and lead high performing teams and future capabilities needed organisationally to deliver these ambitions.

Key Responsibilities

• Strategic Leadership: Define and execute the ecommerce strategy to deliver sustainable growth across owned channels and third‑party marketplaces.
• Performance Optimisation: Drive continuous improvement in conversion, customer journey, and operational efficiency through data‑driven insights and experimentation.
• Channel Evolution & Uplift : Support the roadmap and end to end capability uplift and support the delivery of growth/acceleration of all commercial goals and trading plans, merchandising, pricing, and promotional strategies to maximise reach and profitability.
• Digital Transformation: Bring strategic, value driven, enterprise wide thinking and culture and collaboration across functional teams to enable and embed capabilities and tools to drive the digital strategy and vision.
• Customer Experience: Champion personalisation, loyalty integration, and frictionless ordering to enhance satisfaction and retention.
• Analytics & Reporting: Monitor KPIs such as traffic, conversion, AOV, and ROI; provide actionable insights to inform decision‑making.
• Budget Ownership: Manage significant budgets effectively, optimising spend for maximum impact.
• Compliance & Brand Integrity: Ensure all ecommerce activity adheres to legal, ethical, and brand standards.

About You

• Extensive experience in ecommerce leadership within retail, FMCG, or convenience sectors
• Proven success in scaling multichannel ecommerce platforms and marketplace partnerships.
• Strong commercial and analytical mindset with expertise in CRO and omnichannel performance metrics.
• Exceptional stakeholder management and communication skills.
• Ability to lead high‑performing teams and foster a culture of innovation.
• Deep understanding of customer behaviour and emerging digital trends.

At 7‑Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7‑Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2024‑2025 and Bronze Accredited with the Australian Workplace Equity Index.

At 7‑Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at [e-mail].

** Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned.**