Head of Disability Services

Pegasus Care; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Pegasus Care in New South Wales seeks an experienced disability services leader to drive operations and growth across multiple programs. You will oversee service quality, compliance with NDIS standards, and develop sustainable models to expand SIL and community access.

Reporting to the CEO, you will build high-performing teams, establish referral pathways, and partner with workforce, HR, and finance to ensure services are safe, compliant and financially viable as we scale across NSW.

Qualifications

• Demonstrated leadership in disability services or complex human services environments.
• Strong understanding of NDIS service delivery, compliance and funding models.
• Proven ability to lead across multiple programs or sites.
• Experience developing referral networks and new service opportunities.

Responsibilities

• Lead disability service operations across multiple programs and locations.
• Drive growth of SIL, accommodation-based and community access services.
• Identify new service opportunities and develop referral pathways.
• Support operational managers to maintain safe, high-quality service delivery.
• Monitor service performance and revenue growth while ensuring compliance with NDIS standards.
• Oversee incident management, complaints and risk management.
• Collaborate with Workforce, HR and Finance to staff and fund new services.
• Build relationships with referral partners, stakeholders and funding bodies.
• Develop operational teams to support organisational growth.

Skills

Leadership experience

Operations management

NDIS knowledge

Stakeholder management

Business acumen

Strategic planning

Education

Tertiary qualification in Disability/Business/Related

Job description

At Pegasus Care, we're focused on delivering high-quality disability services while continuing to expand our presence across New South Wales.

We're looking for an experienced disability services leader who understands how to run strong operations, build high-performing teams and drive service growth. Someone who can identify opportunities, turn them into sustainable services and ensure quality and compliance remain at the centre of everything we do.

About Pegasus Care

Pegasus Care has delivered disability, therapeutic youth and community-based support services across New South Wales for the past 25yrs

As a registered NDIS provider, we support individuals with complex needs through safe, person-centred and high-quality services. Our focus is on delivering consistent care, achieving positive outcomes and maintaining strong operational standards.

With continued expansion across our disability services, we are focused on strengthening our operations, developing new service opportunities and building sustainable services that meet the needs of participants and the communities we support.

About the role

This role is about leading operations and driving growth.

Reporting directly to the CEO

you will be responsible for the operational performance, service quality and expansion of Pegasus Care's disability services.

You’ll oversee disability operations, support operational leaders and ensure services are delivered safely, consistently and in line with NDIS requirements.

A key focus over the next 12 months will be expanding our disability services, particularly Supported Independent Living (SIL), accommodation-based supports and community access programs.

You’ll work closely with Workforce, HR, Finance and Marketing to identify new opportunities, establish referral pathways and ensure new services are operationally ready and financially sustainable.

We’re looking for someone who can manage existing services while building the capability and partnerships needed to support future growth.

Key responsibilities

Leading disability service operations across multiple programs and locations

Driving growth and expansion of SIL, accommodation-based and community access services

Identifying new service opportunities, developing referral pathways and converting referrals into active services

Supporting operational managers to maintain safe, consistent and high-quality service delivery

Monitoring service performance, occupancy, utilisation and revenue growth

Ensuring compliance with NDIS Practice Standards and regulatory requirements

Overseeing incident management, complaints, operational risks and continuous improvement

Working closely with Workforce, HR and Finance to ensure new services are appropriately staffed and financially viable

Building relationships with referral partners, stakeholders and funding bodies

Leading and developing operational teams to support organisational growth

What we're looking for

You understand disability services from both an operational and commercial perspective and know what it takes to build and grow successful services.

Significant leadership experience in disability services or complex human services environments

Strong understanding of NDIS service delivery, compliance and funding models

Proven experience managing operations across multiple programs or sites

Demonstrated ability to drive service growth, improve operational performance and deliver outcomes

Strong commercial awareness, analytical capability and understanding of service viability

Experience developing referral networks and identifying new service opportunities

Ability to lead, support and develop operational managers and teams

Strong stakeholder engagement, communication and problem-solving skills

Experience developing SIL, accommodation-based or community access services will be highly regarded

Practical, results-driven and comfortable working in a changing and expanding service environment

Qualifications (essential)

Relevant tertiary qualification in Disability, Community Services, Social Work, Human Services, Business Management or a related discipline, or equivalent qualifications supported by substantial senior management experience

Demonstrated understanding of NDIS Practice Standards, safeguarding requirements and regulatory compliance

Strong understanding of person-centred, trauma-informed and strengths-based service delivery

Strong written and verbal communication skills

Proven leadership, operational management and stakeholder engagement capabilities

Mandatory requirements (or willingness to obtain)

NSW Working With Children Check

National Police Check (less than 12 months old)

NSW Driver's Licence

NDIS Worker Screening Check

NDIS Worker Orientation Module

Current First Aid and CPR certification

Two professional referees

Why join Pegasus Care?

Senior leadership role reporting directly to the CEO

Opportunity to lead and expand disability services across NSW

Play a key role in developing new SIL and community access programs

Collaborative leadership team with influence on organisational strategy

Access to internal reward and recognition programs

Ongoing professional development and leadership support

Opportunity to make a meaningful impact on the quality and availability of disability services