Head of Digital Product — AI-Driven Growth & Experience

Zurich Australia; Sydney; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid work arrangement

AUD$ wellbeing payment per year

New starter e-voucher

Award-winning training programs

Global mobility opportunities

Green Star offices

Tree planting program

Job summary

Zurich Australia is seeking a strategic Head of Digital Product for General Insurance to shape and lead the digital product strategy with end-to-end accountability across the lifecycle. You will translate growth, customer and partner experience into a clear roadmap driven by technology, data and AI.

You will lead a team of product professionals, manage the digital product budget, and redesign key journeys so people and AI collaborate effectively while boosting digital adoption and customer

Qualifications

• Significant digital product management experience including leading product managers or product owners.
• End-to-end ownership of digital products from strategy and roadmaps through delivery, adoption and post-release performance.
• Experience deploying automation or AI-enabled capabilities within customer or operational journeys.
• Strong experience developing investment cases, managing product or digital budgets and tracking benefit realisation.
• Experience delivering products in regulated environments, with risk, privacy, security and compliance considered by design.
• Proven ability to influence executive and cross-functional stakeholders using customer insight and performance data.

Responsibilities

• Define and lead the digital product strategy and prioritised roadmap, aligned to growth, customer and partner experience, and efficiency outcomes.
• Own digital products end-to-end, from opportunity and investment case through delivery, adoption, performance, improvement and decommissioning.
• Develop human and AI-enabled journeys within Zurich’s governance framework.
• Own digital product investment and budget decisions, tracking benefits and using performance data to optimise the roadmap.
• Build strong partnerships across engineering, architecture, design, underwriting, claims, distribution, operations, technology, data and AI to turn product strategy into outcomes.
• Lead and develop product managers and product owners, establishing consistent product standards and modern, outcome-led ways of working.

Skills

Digital product management

Stakeholder leadership

AI-enabled capabilities

Investment case development

Regulated environments

Data-driven decision making

Job description

Zurich Australia is seeking a strategic Head of Digital Product for General Insurance to shape and lead the digital product strategy with end-to-end accountability across the lifecycle. You will translate growth, customer and partner experience into a clear roadmap driven by technology, data and AI.

You will lead a team of product professionals, manage the digital product budget, and redesign key journeys so people and AI collaborate effectively while boosting digital adoption and customer