Head of Digital Experience & Customer Growth

KIA Motors

Sydney

On-site

AUD 180,000 - 280,000

Full time

8 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Kia Australia is seeking a General Manager of Digital & Customer Experience to lead the digital and customer experience agenda across online and offline channels. You will drive data-led decision making, customer-centric transformation, and measurable commercial value while collaborating with executives and cross-functional teams.

You will shape journeys, optimise platforms, and mentor high-performing teams to deliver exceptional customer experiences and business growth.

Qualifications

Significant leadership experience in Digital, Customer Experience, or related field.
Proven track record delivering digital/customer experience strategies.
Strong expertise in customer journey mapping and analytics.

Responsibilities

Develop and execute the digital and customer experience strategy aligned to business objectives.
Lead digital channels including website, mobile, eCommerce, apps, CRM, and digital marketing platforms.
Design and optimise end-to-end customer journeys across key touchpoints.
Use customer insights, data, and analytics to improve CX and business performance.
Drive digital innovation and transformation initiatives to enhance engagement and efficiency.
Partner with tech, marketing, product, and operations to deliver seamless customer experiences.
Oversee CX measurement and digital performance metrics.
Manage digital platforms, vendors, and agencies.
Lead and develop high-performing digital and CX teams.
Ensure digital investments deliver commercial value and growth.