Head of Digital & Customer Experience

KIA Australia; Sydney; On-site; AUD 220,000 - 320,000; Full time

Job summary

Kia Australia is seeking a General Manager of Digital & Customer Experience to shape how customers engage with the brand across digital and physical channels. You will drive digital innovation, customer-centric transformation, and data-led decision-making to improve engagement, conversion, retention, and satisfaction.

In this role you will lead digital channels, optimize journeys, and ensure digital investments deliver measurable commercial value while working with executives and

Qualifications

• Significant leadership experience in digital and customer experience domains.
• Proven ability to develop and deliver digital/customer strategies that drive commercial value.
• Strong expertise in journey mapping, UX/CX principles, and analytics.

Responsibilities

• Develop and execute the digital and customer experience strategy aligned to business objectives.
• Lead digital channels including website, mobile, eCommerce, apps, portals, CRM, and digital marketing platforms.
• Design and optimise end-to-end customer journeys across key touchpoints.
• Use data and insights to improve CX and business performance.
• Drive digital innovation and transformation to enhance engagement and efficiency.
• Collaborate with technology, marketing, product and operations to deliver seamless experiences.
• Oversee CX measurement and digital performance metrics.

Skills

Leadership

CX strategy

Digital transformation

Analytics

Stakeholder mgmt

Education

Bachelor's degree in Marketing or Digital

Tools

Salesforce CRM

Job description

Kia Australia is seeking a General Manager of Digital & Customer Experience to shape how customers engage with the brand across digital and physical channels. You will drive digital innovation, customer-centric transformation, and data-led decision-making to improve engagement, conversion, retention, and satisfaction.

In this role you will lead digital channels, optimize journeys, and ensure digital investments deliver measurable commercial value while working with executives and