Head of Continuous Improvement

Morton Philips; Adelaide; On-site; AUD 180,000 - 240,000; Full time

Job summary

William Buck Adelaide is seeking a Head of Continuous Improvement to lead firm-wide CI initiatives and embed a culture of efficiency across divisions in Adelaide. Reporting to the COO and CI Investment Forum, you will prioritise, measure and deliver improvements as a strategic portfolio.

The role requires at least five years in a complex process environment, deep knowledge of Lean, Theory of Constraints and Six Sigma, and the ability to quantify capacity and margin impacts while engaging

Qualifications

• Minimum 5 years' experience in a complex process environment.
• Proven track record embedding CI practices and leading change.
• Experience redesigning operating models using Lean, Theory of Constraints, Six Sigma or related methods.

Responsibilities

• Lead firm-wide continuous improvement initiatives as a prioritized CI portfolio.
• Design processes, identify high-value opportunities and quantify capacity and margin impacts.
• Collaborate with divisional leaders, Technology and Operations to deliver improvements.

Skills

Analytical thinking

Stakeholder engagement

Leadership

Commercial acumen

Tools

Lean methodologies

Six Sigma

Process redesign

Job description

William Buck Adelaide is a leading professional services firm advising mid-market clients across South Australia. With a strong commitment to its people, clients and the community, the firm is focused on delivering practical, high-quality advice while continuing to grow in a scalable and sustainable way.

A newly created opportunity now exists for a Head of Continuous Improvement to join the Adelaide office and lead firm-wide improvement activity at an important stage of growth. Reporting to the COO and accountable to the CI Investment Forum, this role will ensure improvement work is prioritised, measured and delivered as an investment portfolio rather than a collection of projects.

The Head of Continuous Improvement will drive efficiency, innovation and process optimisation across divisions and the whole firm. Working closely with divisional leaders, Technology and Operations, the role will lead process design, identify high-value opportunities, quantify economic and capacity impacts, and maintain a prioritised CI portfolio. With a focus on increasing margin and leverage, releasing Partner and senior capacity, improving service flow and reducing operational risk and rework, this position will support the scalable growth of the firm.

The ideal candidate will bring a minimum of five years’ experience in a complex process environment, with demonstrated success embedding CI practices and championing a culture of continuous improvement. You will have strong operational understanding of professional services economics and experience redesigning operating models using Lean, Theory of Constraints, Six Sigma or related methodologies. As an analytical, collaborative and commercially focused leader, you will be able to credibly quantify capacity and margin impact, engage stakeholders at all levels and bring a clear bias toward simplicity.