Head of Client Growth & Experience

Halkin Global; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Halkin Global is seeking a commercially minded Head of Customer to own the client lifecycle from opportunity through onboarding, retention and expansion. This hybrid role blends business development with client experience leadership, driving strategic conversations about growth, risk and opportunity.

You’ll own the commercial pipeline for existing and new clients, run structured onboarding and health monitoring programs, and coordinate cross-service teams to maximize value for clients.

Qualifications

• Background in professional services or B2B environment with strong client relationships.
• Commercial acumen and financial literacy; MBA or equivalent experience is a plus.

Responsibilities

• Drive revenue from existing clients through strategic advisory conversations and identify upsell/cross-sell opportunities.
• Lead new client meetings and own the CRM for lead tracking and reporting.
• Design and run structured onboarding, check-ins and health monitoring across client segments.
• Oversee cross-service coordination so tax, business services and advisory teams align on every client.
• Produce commercial intelligence reporting for the CEO and SLT.
• Support the wider team in client engagement skills and foster a proactive client culture.

Skills

Client relationship management

Commercial acumen

Financial literacy

CRM

Dashboards

Commercial reporting

AI tools

Self-starter

Job description

Halkin Global is seeking a commercially minded Head of Customer to own the client lifecycle from opportunity through onboarding, retention and expansion. This hybrid role blends business development with client experience leadership, driving strategic conversations about growth, risk and opportunity.

You’ll own the commercial pipeline for existing and new clients, run structured onboarding and health monitoring programs, and coordinate cross-service teams to maximize value for clients.