Head of Customer

Halkin Global; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Halkin Global is seeking a commercially minded Head of Customer to own the client lifecycle from opportunity through onboarding, retention and expansion. This hybrid role blends business development with client experience leadership, driving strategic conversations about growth, risk and opportunity.

You’ll own the commercial pipeline for existing and new clients, run structured onboarding and health monitoring programs, and coordinate cross-service teams to maximize value for clients.

Qualifications

• Background in professional services or B2B environment with strong client relationships.
• Commercial acumen and financial literacy; MBA or equivalent experience is a plus.

Responsibilities

• Drive revenue from existing clients through strategic advisory conversations and identify upsell/cross-sell opportunities.
• Lead new client meetings and own the CRM for lead tracking and reporting.
• Design and run structured onboarding, check-ins and health monitoring across client segments.
• Oversee cross-service coordination so tax, business services and advisory teams align on every client.
• Produce commercial intelligence reporting for the CEO and SLT.
• Support the wider team in client engagement skills and foster a proactive client culture.

Skills

Client relationship management

Commercial acumen

Financial literacy

CRM

Dashboards

Commercial reporting

AI tools

Self-starter

Job description

Location: Sydney (APAC) | Reporting to: Global CEO and Regional MD APAC

Halkin Global is an accounting and finance firm with a growing HR consulting and employer of record practice, operating across Australia, the UK, the US, the Philippines and Mexico. We're looking for a commercially minded Head of Customer to own the client lifecycle from qualified opportunity through onboarding, retention and expansion.

About the role

This is a genuine hybrid of business development and client experience leadership (70/30 split). You'll be the person clients trust to have a strategic conversation about growth, risk and opportunity, not just a relationship manager checking in on delivery. You'll own the commercial pipeline for existing and new clients, run structured onboarding and health monitoring programs, and feed commercial intelligence back into our go to market engine.

This is not a back office operations role. We need someone comfortable setting direction and working autonomously, who can spot where Halkin can add value beyond the current engagement and make warm introductions to our capital, growth and exit advisory services.

What you'll be doing

• Driving revenue from the existing client base through strategic advisory conversations and identifying upsell and cross sell opportunities
• Running new client meetings and owning the CRM for lead tracking and reporting
• Designing and running a structured onboarding, check in and health monitoring program across all client segments
• Overseeing cross service coordination so tax, business services and advisory teams are aligned on every client
• Producing commercial intelligence reporting for the CEO and Senior Leadership Team
• Supporting the wider team's client engagement skills and contributing to a proactive, rather than reactive, client culture

What we're looking for

• A background in professional services or a B2B environment, with strong client relationship management experience
• Commercial acumen and financial literacy. We'd love to see this backed by experience as a Financial Controller, Senior Accountant, or similar, and/or an MBA
• A track record identifying and acting on cross sell, upsell and advisory expansion opportunities
• Experience managing multi service client relationships where coordination across teams is critical
• Comfort with CRM discipline, dashboards and commercial reporting
• AI tool proficiency for accelerating operational and client workflows
• A self starter who sets direction rather than waiting for instruction

If you enjoy the challenge of being both a trusted advisor to business owners and the architect of the systems that make client experience scalable, we'd like to hear from you.