Manager, Relationship Associates

Plan Partners; Australia; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Parental leave

Learning & development

Wellbeing platform

Novated leasing

Income protection

Employee share plan

Volunteer leave

Rewards program

Job summary

McMillan Shakespeare Group (MMS) is seeking a Senior Sales Leader to coach and develop a team of Relationship Associates across Australia, driving strong sales performance and customer outcomes through digital strategies and onsite optimization. The role demands 3–5 years of sales management experience, a track record in business development or account management, and a customer-focused mindset.

Hybrid work arrangements are available.

Qualifications

• 3–5 years in sales management leading a team of sales professionals.
• Proven track record of Business Development and/or Account Management in a sales-focused environment.
• Track record of achieving targets and high levels of customer satisfaction.
• Experience contributing to development of sales strategies and plans.

Responsibilities

• Support the team to achieve daily, monthly and annual KPI targets in line with business objectives.
• Monitor adherence to internal and external compliance requirements of the Relationship Associate team.
• Monitor employee motivation and engagement levels and take appropriate action.
• Coach and guide employees towards the achievement of their identified skill and career objectives.
• Contribute to the preparation of annual budgets and manage operating expenses to agreed budget.
• Monitor and report on the performance of the sales team against agreed sales targets.
• Actively engage with client site contacts to ensure recurring quality sales activity are achieved.

Skills

Sales leadership

Team coaching

Business development

Account management

Customer outcomes focus

Education

Tertiary qualifications in Sales, Marketing, Commerce or related discipline

Job description

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. Maxxia is one of Australia’s largest employee benefits providers and part of the ASX-listed McMillan Shakespeare Group, which pioneered the way for salary packaging in Australia in 1988. Here’s how you will make a difference in this role… In this sales leadership role you will be responsible for leading, coaching and developing a team of field sales people (known internally as Relationship Associates) to deliver strong sales performance, customer outcomes and business growth through the successful execution of digital strategies and the continuous improvement of onsite activity. At MMS clear expectations help our people Be the Difference.

Your key responsibilities in this role will include:

• Support the team to achieve daily, monthly and annual KPI targets in line with business objectives
• Monitor adherence to all internal and external compliance requirements of the Relationship Associate team.
• Monitor employee motivation and engagement levels and take appropriate action to ensure these are maintained at a high level.
• Coach and guide employees towards the achievement of their identified skill and career objectives.
• Contribute to the preparation of annual budgets and manage operating expenses to agreed budget.
• Monitor and report on the performance of the sales team against agreed sales targets
• Actively engage with client site contacts to ensure recurring quality sales activity are achieved
• Monitor adherence to all internal and external compliance requirements of the team.

To be considered for this role you will have:

• 3 – 5 years in sales management leading a team of sales professionals
• Proven track record of highly developed Business Development and/or Account Management experience managing a portfolio of accounts in a sales focused environment.
• Track record of achieving targets and high levels of customer satisfaction.
• Experience in contributing to development of sales strategies and plans.
• Knowledge of the finance/taxation and/or salary packaging industries would be advantageous.
• Tertiary qualifications in Sales, Marketing, Commerce or other business-related discipline preferred

What we can offer you:

• Strong culture and the support of a values-based recognition program
• Novated leasing benefits and discounts
• 12 weeks paid parental leave
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan
• Volunteer leave & Career break
• MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
• We value the skills and attributes veterans can bring to our organisation.
• We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [e-mail]

The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co‑ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service. Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.