Head of Buying Operations — Scale Buy & CX Excellence

Carma Limited; Iluwurru; On-site; AUD 180,000 - 220,000; Full time

Benefits offered by this job

Social events and team activities

Discounts on Carma cars and parts

NRMA cover discounts

Job summary

Carma Limited is seeking a Head of Buying Operations to lead the Buying Operations teams and optimise the customer journey from enquiry to vehicle purchase at the Carma HQ in Sydney. This permanent full-time role involves driving end-to-end efficiency, scaling processes, and shaping a high-performing, customer-first culture across buying functions.

You will coach leaders, translate targets into actionable goals, and partner with People to plan workforce needs.

Qualifications

• Significant experience leading large customer-facing operations in fast-growing environments.
• Proven ability to build and scale operational teams across multi-site businesses.
• Strong people leadership with performance management.
• Able to balance strategic thinking with hands-on execution.
• Highly commercial with target-driven mindset.

Responsibilities

• Lead Buying Operations teams across Customer Buying, Buying Customer Experience (BCX) and Inspections, creating a high-performing, customer-first culture.
• Coach and support Team Leads and Managers through performance conversations and development plans.
• Translate targets into achievable team goals and monitor buying funnel performance.
• Identify bottlenecks and implement improvements to optimize the end-to-end Sell to Carma journey.
• Collaborate with People on workforce planning, hiring and org design.
• Support capacity planning and readiness for new Sell to Carma sites.
• Build relationships across Buying, Strategy & Business Operations, Compliance and Valuations to drive improvements.

Job description

Carma Limited is seeking a Head of Buying Operations to lead the Buying Operations teams and optimise the customer journey from enquiry to vehicle purchase at the Carma HQ in Sydney. This permanent full-time role involves driving end-to-end efficiency, scaling processes, and shaping a high-performing, customer-first culture across buying functions.

You will coach leaders, translate targets into actionable goals, and partner with People to plan workforce needs.