Head of Customer Operations — 12-Month Contract, Scale & Delight

Carma; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Discounts on Carma cars

NRMA cover

Job summary

Carma is seeking a Head of Customer Operations for a 12-month fixed-term contract in Australia. You will own the strategy, performance and continuous improvement of our customer operations function, leading Customer Service, Delivery and Escalations teams to deliver an exceptional customer experience at scale.

You’ll partner with Sales, Buying and Production to remove pain points and drive end-to-end excellence.

Qualifications

• Experience leading customer operations in scaling businesses.
• Track record of coaching leaders and building a culture of accountability.

Responsibilities

• Own and evolve the customer experience strategy to deliver a consistent, high-quality experience at every touchpoint.
• Lead Customer Service, Delivery and Escalations teams to drive performance and improvements.
• Partner with Sales, Buying and Production to streamline end-to-end customer journeys.

Job description

Carma is seeking a Head of Customer Operations for a 12-month fixed-term contract in Australia. You will own the strategy, performance and continuous improvement of our customer operations function, leading Customer Service, Delivery and Escalations teams to deliver an exceptional customer experience at scale.

You’ll partner with Sales, Buying and Production to remove pain points and drive end-to-end excellence.