Head of Applications and AI

SILK Laser Clinics; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

MediAesthetics seeks a hands-on technology leader to transform how our business uses applications, automation and AI across clinics and support offices. You will own the strategy, roadmap and delivery of our enterprise application landscape, while driving automation, integration and AI initiatives with ROI-driven results.

You will lead the Applications Support & Projects team, shaping a culture of innovation, accountability and continuous improvement as you deliver scalable technology solutions.

Qualifications

• 8+ years in enterprise applications or related fields.
• Experience leading technical or delivery teams.
• Strong integration, automation and systems expertise.
• Track record building technology roadmaps.
• Hands-on experience developing integrations and automation.
• Experience with AI technologies.
• Strong stakeholder management and communication.
• Ability to turn complex business challenges into scalable tech solutions.

Responsibilities

• Shape applications strategy and ROI-driven roadmap across the enterprise.
• Design and deliver automation that reduces manual processes and connects key systems.
• Lead the AI agenda, delivering practical AI opportunities for customer experience and operations.
• Lead and mentor the Applications Support & Projects team to foster innovation and accountability.

Skills

Enterprise applications

Solution architecture

Delivery leadership

Systems integration

Automation

AI technologies

Stakeholder management

Hands-on development

Job description

Lead the Future of Applications, Automation & AI

MediAesthetics is looking for a hands-on technology leader to transform how our business uses applications, automation and AI.

Reporting to the General Manager Technology, you'll own the strategy, roadmap and delivery of our enterprise application landscape, while leading the next generation of automation, integration and AI solutions across our clinics, support office and customer platforms.

This is not a role that sits above the work. We're looking for someone who enjoys rolling up their sleeves, solving complex business problems and building solutions that create real business value.

What You'll Do

Shape Our Applications Strategy

Review and optimise our enterprise application ecosystem, including Zenoti, Dayforce, Insider, SAGE Financials, Zudello, Web Expenses, OpCentral and digital platforms. You'll identify opportunities, reduce complexity, improve integrations and create a clear, ROI-driven roadmap for future investment.

Drive Automation & Efficiency

Design and deliver automation solutions that remove manual processes, improve workflows and connect critical business systems across operations, finance, supply chain and support office functions.

Lead Our AI Agenda

Identify and implement practical AI opportunities that improve customer experience, clinical outcomes and operational performance. From intelligent automation to agentic AI, you'll help shape how AI delivers value across the business.

Lead the Team

Develop and mentor the Applications Support & Projects team while fostering a culture of innovation, accountability and continuous improvement.

About You

You'll bring:

• 8+ years' experience in enterprise applications, technology delivery, solution architecture or related fields.
• Experience leading technical or delivery teams.
• Strong integration, automation and systems expertise.
• A track record of building and delivering technology roadmaps.
• Recent hands-on experience developing integrations, workflows and automation solutions.
• Experience with AI, intelligent automation or generative AI technologies.
• Strong stakeholder management and communication skills.
• The ability to turn complex business challenges into scalable technology solutions.

Why Join Us?

• Newly created leadership role with significant influence.
• Shape the organisation's Applications and AI strategy.
• Work with a broad and complex enterprise technology stack.
• Lead meaningful business transformation.
• Balance strategic leadership with hands-on delivery.
• Join a growing business investing heavily in innovation and technology.

Ready to Build What's Next?

If you're passionate about applications, automation, integration and AI, and want to make a measurable impact in a fast-growing business, we'd love to hear from you.