Head of Applications and AI

SILK Laser Clinics; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

MediAesthetics is seeking a hands-on technology leader to transform how the business uses applications, automation and AI across clinics, support office and customer platforms.

You'll own strategy, roadmap and delivery of the enterprise application landscape, while guiding next‑gen automation, integration and AI initiatives; this role balances leadership with hands-on delivery and measurable business impact.

Qualifications

• 8+ years in enterprise applications, tech delivery, solution architecture or related field
• Experience leading technical or delivery teams
• Strong integration, automation and systems expertise
• Track record of building and delivering technology roadmaps
• Hands-on experience developing integrations, workflows and automation
• Experience with AI, intelligent automation or generative AI
• Strong stakeholder management and communication skills
• Ability to translate complex business challenges into scalable tech solutions

Responsibilities

• Shape Our Applications Strategy with ROI-driven roadmaps for the enterprise app ecosystem
• Design and deliver automation solutions to remove manual processes and connect systems
• Identify and implement practical AI opportunities to improve experience and performance
• Develop and mentor the Applications Support & Projects team while fostering innovation

Skills

Enterprise architecture

Stakeholder management

Technical leadership

Integration & automation

AI technologies

Education

Bachelor's degree in CS or related

Tools

Zenoti

Dayforce

Insider

SAGE Financials

Zudello

Web Expenses

OpCentral

Job description

Lead the Future of Applications, Automation & AI

MediAesthetics is looking for a hands-on technology leader to transform how our business uses applications, automation and AI.

Reporting to the General Manager Technology, you'll own the strategy, roadmap and delivery of our enterprise application landscape, while leading the next generation of automation, integration and AI solutions across our clinics, support office and customer platforms.

This is not a role that sits above the work. We're looking for someone who enjoys rolling up their sleeves, solving complex business problems and building solutions that create real business value.

What You'll Do

• Shape Our Applications Strategy - Review and optimise our enterprise application ecosystem, including Zenoti, Dayforce, Insider, SAGE Financials, Zudello, Web Expenses, OpCentral and digital platforms. You'll identify opportunities, reduce complexity, improve integrations and create a clear, ROI-driven roadmap for future investment.
• Drive Automation & Efficiency - Design and deliver automation solutions that remove manual processes, improve workflows and connect critical business systems across operations, finance, supply chain and support office functions.
• Lead Our AI Agenda - Identify and implement practical AI opportunities that improve customer experience, clinical outcomes and operational performance. From intelligent automation to agentic AI, you'll help shape how AI delivers value across the business.
• Lead the Team - Develop and mentor the Applications Support & Projects team while fostering a culture of innovation, accountability and continuous improvement.

About You

You'll bring:

• 8+ years' experience in enterprise applications, technology delivery, solution architecture or related fields.
• Experience leading technical or delivery teams.
• Strong integration, automation and systems expertise.
• A track record of building and delivering technology roadmaps.
• Recent hands-on experience developing integrations, workflows and automation solutions.
• Experience with AI, intelligent automation or generative AI technologies.
• Strong stakeholder management and communication skills.
• The ability to turn complex business challenges into scalable technology solutions.

Why Join Us?

• Newly created leadership role with significant influence.
• Shape the organisation's Applications and AI strategy.
• Work with a broad and complex enterprise technology stack.
• Lead meaningful business transformation.
• Balance strategic leadership with hands-on delivery.
• Join a growing business investing heavily in innovation and technology

Ready to Build What's Next?

If you're passionate about applications, automation, integration and AI, and want to make a measurable impact in a fast-growing business, we'd love to hear from you.