Head of AI Product

The Onset; Sydney; Hybrid; AUD 180,000 - 280,000; Full time

Job summary

The Onset in Sydney is seeking a senior leader to own the AI product direction across our platform, reporting to the Chief Product Officer. This hands-on role blends strategy with delivery, guiding an AI enablement team and five feature teams to deliver reliable, commercially valuable capabilities.

You will shape the AI roadmap, build assistants and agents, and define standards for accuracy, reliability, and performance that translate into tangible customer value.

Qualifications

• Significant B2B SaaS product experience with ownership across multiple teams.
• Delivery of at least one AI assistant or agentic experience used by real customers.
• Technical fluency across LLMs, retrieval, tool use, model selection, context constraints, latency and cost.
• Practical evaluation experience: building test datasets, setting launch criteria, monitoring performance after release.
• Commercial judgement and the ability to influence senior stakeholders while staying close to delivery.

Responsibilities

• Own the AI product direction across the platform.
• Lead discovery and delivery with AI enablement team and five feature teams.
• Set the AI strategy and roadmap: identify high-value problems and align outcomes.
• Build assistants and agents with clear autonomy decisions and human approvals.
• Develop shared APIs and reusable AI tools with cross-team impact.
• Establish evaluation approaches, release thresholds, and performance measures.

Skills

B2B SaaS product

AI assistant delivery

LLMs & tooling

Customer discovery

Stakeholder influence

Tools

MCP

APIs

Evaluation tooling

Job description

Sydney | Hybrid - three days in the office

• Own the AI product strategy for a leading, private equity-backed Australian SaaS scale-up.
• Launch AI assistants and agents that transform complex workflows and deliver measurable customer value.
• Partner directly with the CPO, influencing five feature teams in a senior, hands-on role.

Head of AI Product

Sydney | Hybrid - three days in the office

• Own the AI product strategy for a leading, private equity-backed Australian SaaS scale-up.
• Launch AI assistants and agents that transform complex workflows and deliver measurable customer value.
• Partner directly with the CPO, influencing five feature teams in a senior, hands-on role.

The role

Backed by a global private equity investor, this established SaaS business is investing in its next phase of growth. Its platform is embedded in customers' daily operations, connecting complex workflows, communications, data and financial transactions.

Reporting directly to the Chief Product Officer, you will own the AI product direction across the platform. you'll combine strategic ownership with hands-on discovery and delivery, working with a dedicated AI enablement team and five feature teams to bring reliable, commercially valuable capabilities to customers.

The opportunity

• Set the AI strategy and roadmap: Identify high-value customer problems, prioritise investment and connect delivery to measurable customer and commercial outcomes.
• Build assistants and agents: Shape experiences that interpret information, recommend next steps and execute workflows, with clear decisions about autonomy and human approval.
• Develop shared capabilities: Partner with Engineering on reusable AI tools, grounded experiences and MCP/API capabilities that support multiple product teams and external agents.
• Own product quality standards: Define evaluation approaches, release thresholds and measures of accuracy, reliability and performance.
• Lead through influence: Establish direction, coach experienced Product Managers and help teams build their AI capability through practical delivery.

What you'll bring

You have already taken customer-facing AI or ML products into production and can explain the decisions you made, the trade-offs involved and the results achieved.

Your experience will include:

• Significant B2B SaaS product experience, with ownership across complex software and multiple teams.
• Delivery of at least one AI assistant or agentic experience used by real customers.
• Technical fluency across LLMs, retrieval, tool use, model selection, context constraints, latency and cost.
• Practical evaluation experience: building test datasets, setting launch criteria, managing edge cases and monitoring performance after release.
• Strong customer discovery and product design judgement, including approvals, failure handling and recovery.
• Commercial judgement and the ability to influence senior stakeholders while staying close to delivery.

Experience with shared AI platforms, MCP, APIs, evaluation tooling or operationally complex vertical SaaS would be valuable.

Why consider it?

This is a senior individual contributor role with direct CPO access and influence across the product portfolio. It offers the backing, established customer base and delivery teams to turn a clear AI vision into products with meaningful reach.

The opportunity will suit an accomplished Principal, Lead or Head of Product who wants broad strategic ownership while remaining hands-on.