Head Concierge: Elevate Guest Experience & Team Leadership

Accor; New South Wales; On-site; AUD 90,000 - 130,000; Full time

Job summary

Accor Hospitality Services in Australia seeks a Head Concierge to elevate guest experiences and lead the Concierge team to deliver exceptional service daily. You will guide the team, foster genuine connections with guests, and ensure a seamless onboarding process for new members, promoting a positive, can-do culture across the department.

The role requires flexibility with a rotating roster including evenings, weekends, and public holidays, and a valid National Police Check is required for all

Qualifications

• You will guide the Concierge team to deliver exceptional service daily.
• Role requires leading and developing staff and fostering guest connections.
• Flexibility with a rotating roster including evenings, weekends and public holidays; National Police Check required.

Responsibilities

• Elevate guest experiences through proactive concierge service.
• Mentor and onboard new team members to uphold Accor's service standards.

Job description

Accor Hospitality Services in Australia seeks a Head Concierge to elevate guest experiences and lead the Concierge team to deliver exceptional service daily. You will guide the team, foster genuine connections with guests, and ensure a seamless onboarding process for new members, promoting a positive, can-do culture across the department.

The role requires flexibility with a rotating roster including evenings, weekends, and public holidays, and a valid National Police Check is required for all