Hard Services Facilities Lead - Workplace Experience

CBRE; Perth; On-site; AUD 80,000 - 120,000; Full time

Job summary

CBRE Workplace Experience Coordinator in Perth is seeking an experienced facilities professional to deliver world-class service to employees and guests within a designated building.

You will lead hard services operations, manage contractor relationships, ensure WHS compliance, and support maintenance planning, CAPEX projects, and incident response.

This role requires 5+ years in facilities and a trade or FM qualification, with strong communication and organisational skills.

Qualifications

• 5+ years' experience in facilities and workplace management, specifically with hard services.
• Strong understanding of building services and essential services compliance.
• Experience with contractor management.
• Strong understanding of WHS principles and site safety requirements.
• Out-of-hours support for critical incidents or shutdown activities.
• Trade qualification, facilities management qualification, or related technical background.

Responsibilities

• Lead technical services for the site and support others with expertise both locally and globally.
• Build and maintain trusted client relationships. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services.
• Support with HSE standards, practices and tools within the account, in alignment with MSA.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate day-to-day hard services operations including HVAC, electrical, plumbing, fire systems, lifts, building fabric, and essential services
• Assist with planning and delivery of preventative maintenance programs to ensure asset reliability and minimise downtime
• Support reactive maintenance requests via ServiceNow, ensuring timely resolution and communication
• Conduct site inspections and audits to identify defects, safety issues, and improvement opportunities
• Support minor works, refurbishments, and CAPEX projects, including quotations, scheduling, access coordination, and completion verification
• Monitor contractor performance against agreed service levels, safety standards, and quality expectations
• Verify completion of works and support invoice validation against scope and agreed rates
• Escalate performance, safety, or quality concerns to the Senior Workplace Experience Manager as required
• Ensure all hard services activities comply with WHS legislation, client standards, and CBRE policies
• Support incident management, including reporting in Enablon and implementation of corrective actions
• Provide clear, proactive communication for outages, maintenance activities, and service disruptions
• Support continuous improvement initiatives to enhance building performance and workplace experience
• Maintain accurate records of maintenance activities, compliance documentation, and asset information
• Assist with budgeting, forecasting, and cost tracking for hard services activities

Skills

Strong communication skills

High level of organisation

Problem-solving skills

Stakeholder engagement

Attention to detail

Education

Trade qualification or facilities management qualification or related technical background

Tools

Microsoft Office Suite

Job description

CBRE Workplace Experience Coordinator in Perth is seeking an experienced facilities professional to deliver world-class service to employees and guests within a designated building.

You will lead hard services operations, manage contractor relationships, ensure WHS compliance, and support maintenance planning, CAPEX projects, and incident response.

This role requires 5+ years in facilities and a trade or FM qualification, with strong communication and organisational skills.