Harbour Management Officer (Pool)

Department of Transport and Major Infrastructure; Fremantle; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

12% employer superannuation

Flexible working arrangements

Career development

Job summary

The Department of Transport and Major Infrastructure (DTMI) is building a talent pool for Harbour Management Officers to support Fremantle Fishing Boat Harbour and Two Rocks Marina. The role focuses on frontline customer service, financial administration, and facility operations across three metropolitan venues.

Appointments may be made for fixed-term or permanent roles over the next twelve months. Suitable applicants will have strong communication, organisational and analytical skills and be

Qualifications

• Experience in a front-line customer service environment with cash handling, receipting and reconciliation procedures.
• Strong written and verbal communication, interpersonal and negotiation skills with the ability to interact with officers at all levels.
• Good organisational skills with ability to prioritise and meet timeframes with limited supervision.
• Ability to analyse, evaluate, solve problems and make decisions.
• Proven competency with a PC and accounting-related software and daily financial cash management systems.

Responsibilities

• Support day-to-day operation and management of maritime facilities.
• Deliver high-quality customer service to harbour users and stakeholders.
• Assist with customer enquiries, boat pen allocations and financial administration.
• Contribute to safe, efficient and sustainable facility operation.

Skills

Front-line customer service

Cash handling

Written & verbal communication

Organisational skills

Accounting software & cash management

Tools

Accounting software

Job description

We're building a talent pool of talented and motivated professionals to join our Maritime Directorate as Harbour Management Officer.

As a Harbour Management Officer, you will support the day-to-day operation and management of maritime facilities while delivering high-quality customer service to harbour users and stakeholders. You will assist with customer enquiries, boat pen allocations, financial administration, and facility management activities, helping to ensure the safe, efficient and sustainable operation of maritime facilities.

This is an excellent opportunity to develop a broad range of operational and administrative skills while contributing to important services that support Western Australia's boating community.

The Harbour Management Officer role forms part of the team at three metropolitan maritime facilities:

• Fremantle Fishing Boat Harbour
• Two Rocks Marina

Suitable applicants will be placed in a pool from which appointments will be made for future vacancies (fixed term or permanent) that arise within the next (twelve) 12 months from date of first appointment across DTMI.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Chloe Guy, A/ Manager Facility Operations on 92168052 or [e-mail]

The Ideal Candidate

The panel will be assessing applicants against the following suitability requirements:

• Experience in a front-line customer service environment, including cash handling skills, receipting and reconciliation procedures.
• Well-developed written and verbal communication, interpersonal and negotiation skills with the ability to interact effectively with officers at all levels and work as a member of a multi-disciplinary team.
• Good organisational skills with ability to prioritise work and meet agreed timeframes with limited supervision.
• Ability to analyse, evaluate, solve problems and make decisions.
• Demonstrated competency in the use and application of a personal computer, including experience with accounting related software and daily financial cash management systems.

We believe everyone at the Department of Transport and Major Infrastructure (DTMI) is a leader, contributing to our impactful work for the sector and community. We expect all employees to embody the behaviours and mindsets outlined in the Building Leadership Impact and Leadership Expectations.

Our Offer

• A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
• Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
• Generous leave entitlements including 4 weeks' annual leave, 3 public service holidays yearly and long service leave every 7 years.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at [e-mail] or [phone].