Handyperson

Crystalbrook Collection; Cairns Regional; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

50% F&B discount across all Crystalbro

Room rates and family discount

Enhanced parental leave and lifestyle

Green future sustainability

Internal mobility program

Online learning and training

Culture of collaboration and diversity

Career opportunities in a dynamic env

Regular service recognition and events

Job summary

Crystalbrook Riley in Cairns is seeking a hands-on Maintenance Officer to maintain high hotel standards. Reporting to the Maintenance Manager, you will perform repairs, preventative maintenance and respond to issues to ensure a seamless guest experience.

You will bring practical maintenance skills across general repairs, painting and building maintenance, with safety and quality at the forefront. A collaborative approach with hotel teams and external contractors is essential.

Qualifications

• Experience in property, facilities, building maintenance or related field.
• Hands-on capability across general repairs, painting or preventative maintenance.
• Ability to assess issues and explore practical solutions with support when needed.
• Proactive mindset and eye for detail that others may miss.
• Ability to plan your day, prioritise requests and follow tasks through.
• Collaborative approach with hotel teams and external contractors.
• Strong commitment to workplace safety, quality and presentation standards.

Responsibilities

• Perform general repairs, painting and preventative maintenance across hotel facilities.
• Respond promptly to maintenance requests and coordinate with external contractors as needed.
• Identify potential issues and implement proactive solutions to maintain guest experience.
• Plan daily tasks, prioritise requests and ensure timely completion.
• Maintain high standards of safety, cleanliness and presentation throughout the property.

Skills

Property maintenance

General repairs

Problem solving

Attention to detail

Time management

Team collaboration

Safety compliance

Job description

Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.

Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.

Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality.

The Opportunity:

Reporting to the Maintenance Manager, this is a full-time, hands-on role with real ownership and visible impact. From repairing what is in front of you to identifying what could become an issue tomorrow, you will help maintain the high standards behind a smooth and memorable guest experience/

No two days will look quite the same; you may be completing preventative maintenance, refreshing a guest area, responding to an unexpected repair or working with an external contractor to find the right solution. Whatever the task, you will bring practical thinking, reliability and care to the details that keep the hotel moving.

This role offers the satisfaction of getting to know one property inside and out, taking genuine ownership of its upkeep and seeing the difference your work makes every day.

The Talent:

You may already be an experienced Maintenance Officer or Handyperson, or you may be earlier in your career with some hands‑on maintenance exposure and a genuine appetite to learn. What matters most is your practical mindset, reliability and willingness to build your skills within a supportive hotel environment.

Your experience may come from hotels, property maintenance, facilities, construction, painting or another hands‑on setting where safety, quality and attention to detail matter.

You will bring:

• Practical experience in property, facilities, building maintenance or a related field
• Hands‑on capability across general repairs, painting or preventative maintenance
• The confidence to assess an issue, explore practical solutions and seek support when needed
• A proactive mindset and an eye for the details others may miss
• The ability to plan your day, prioritise requests and follow tasks through
• A collaborative approach when working with hotel teams and external contractors
• A strong commitment to workplace safety, quality and presentation standards

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry‑leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast‑growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award‑winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027.With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.