Gym Member Care Specialist - Payments & Support

100 Fitness and Lifestyle Group Bidco Pty Ltd; Hobart; Sur place; AUD 48 000 - 72 000; Plein temps

Avantages offerts par ce poste

Pro-rata salary + super

Free gym membership

Anniversary leave days

Partner discounts through FLG

Résumé du poste

Zap Fitness 24/7, part of Fitness & Lifestyle Group, is seeking a proactive Customer Service Consultant in Tasmania. You will be the first point of contact for members and internal stakeholders, resolving inquiries, managing payments, and delivering outstanding service in a fast-paced gym environment.

You will thrive on helping people, possess strong communication skills, and contribute to a high-performing team with KPI-driven targets and a supportive, energetic culture.

Qualifications

• Experience in a call centre or customer service environment.
• Debt recovery experience is highly regarded.
• Excellent verbal and written communication skills.

Responsabilités

• Deliver exceptional customer service to members and stakeholders.
• Be the first point of contact for enquiries and complaints; identify causes and solutions.
• Follow up with members to ensure timely resolution.
• Facilitate payment recovery through professional communication.
• Manage multiple tasks with attention to detail.
• Maintain accurate records across systems.
• Build lasting relationships through clear communication.
• Achieve KPIs and support team goals.

Connaissances

Call centre experience

Customer service

Debt recovery

Communication skills

Description du poste

Zap Fitness 24/7, part of Fitness & Lifestyle Group, is seeking a proactive Customer Service Consultant in Tasmania. You will be the first point of contact for members and internal stakeholders, resolving inquiries, managing payments, and delivering outstanding service in a fast-paced gym environment.

You will thrive on helping people, possess strong communication skills, and contribute to a high-performing team with KPI-driven targets and a supportive, energetic culture.