Customer Service Consultant | Battery Point

100 Fitness and Lifestyle Group Bidco Pty Ltd; Hobart; On-site; AUD 48,000 - 72,000; Full time

Benefits offered by this job

Pro-rata salary + super

Free gym membership

Anniversary leave days

Partner discounts through FLG

Job summary

Zap Fitness 24/7, part of Fitness & Lifestyle Group, is seeking a proactive Customer Service Consultant in Tasmania. You will be the first point of contact for members and internal stakeholders, resolving inquiries, managing payments, and delivering outstanding service in a fast-paced gym environment.

You will thrive on helping people, possess strong communication skills, and contribute to a high-performing team with KPI-driven targets and a supportive, energetic culture.

Qualifications

• Experience in a call centre or customer service environment.
• Debt recovery experience is highly regarded.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver exceptional customer service to members and stakeholders.
• Be the first point of contact for enquiries and complaints; identify causes and solutions.
• Follow up with members to ensure timely resolution.
• Facilitate payment recovery through professional communication.
• Manage multiple tasks with attention to detail.
• Maintain accurate records across systems.
• Build lasting relationships through clear communication.
• Achieve KPIs and support team goals.

Skills

Call centre experience

Customer service

Debt recovery

Communication skills

Job description

About Zap Fitness

Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about health and fitness, energetic, love what they do, and are committed to helping our team and our members succeed! Zap Fitness 24/7 is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.

The Opportunity

We’re looking for an energetic and service-focused Customer Service Consultant to join our team at Zap Fitness 24/7. In this role, you’ll be the first point of contact for members and internal stakeholders, providing professional and timely support across a range of enquiries. You’ll play a key role in resolving member issues, recovering overdue payments, and delivering an outstanding customer experience every time. If you’re a confident communicator who thrives in a fast-paced environment and enjoys helping people, this is the perfect opportunity to make an impact within a supportive, high-performing team.

Responsibilities

• Deliver exceptional customer service to members, clubs, and internal stakeholders.
• Act as the first point of contact for enquiries and complaints, identifying causes and providing effective solutions.
• Follow up with members to ensure timely and satisfactory resolution.
• Facilitate payment recovery through consistent and professional communication.
• Manage multiple tasks and priorities efficiently while maintaining attention to detail.
• Maintain accurate records and documentation across systems.
• Build strong relationships through clear, open, and professional communication.
• Achieve set KPIs and contribute positively to team goals and culture.

About You

• Passionate about delivering outstanding customer service and creating positive member experiences.
• Experience working in a call centre or customer service environment (debt recovery experience highly regarded).
• Strong problem-solving, negotiation, and conflict resolution skills.
• Confident communicator with excellent verbal and written communication skills.
• Highly organised, adaptable, and able to manage multiple priorities effectively.
• Proactive, self-motivated, and driven to achieve goals.
• Positive attitude, integrity, and accountability in every interaction.
• Ability to build lasting relationships with members, colleagues, and stakeholders.

A current paid Working With Children Check (WWCC) may be required, depending on your state jurisdiction.

What we can offer you

• Pro-rata salary, plus super
• FREE gym membership to be able to practice what you preach!
• Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
• Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
• Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
• Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
• Leading paid parental leave program
• Employee Assistance Program

About Fitness & Lifestyle Group

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Our commitment to diversity & inclusion

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Starting as a single club in Tasmania, Zap Fitness has evolved into one of Australia’s most accessible 24/7 gym networks, with 80 locations across Tasmania, South Australia, Victoria, Queensland, and Western Australia. Driven by our mission to inspire more Australians to prioritize regular exercise, we offer a dynamic and rewarding workplace where you can make a meaningful impact, grow your career, and be part of a team that’s changing lives through fitness. We are proud to part of Fitness & Lifestyle Group, Asia Pacific's largest, diversified fitness company.