Guest Services Attendant (Housekeeping) - Matthew Flinders Hotel

Endeavour Group; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Employee discount card

Wellbeing support (EAP)

Job summary

Matthew Flinders Hotel is seeking a Guest Services Attendant to maintain pristine guest rooms and public spaces, delivering a consistently high standard of housekeeping. You’ll work with the Front Office to fulfill guest requests and ensure memorable stays.

This hands-on role involves lifting and handling, safety-minded practices, reliability, and a proactive approach to guest satisfaction. Join a team that values effort, punctuality, and pride in your work within the Endeavour Group network.

Qualifications

• Attention to detail to keep rooms crisp and inviting
• Reliable, punctual and adaptable to changing guest needs
• Takes pride in work and maintains high service standards

Responsibilities

• Maintain clean, comfortable guest rooms to a high standard.
• Follow daily, weekly and monthly housekeeping schedules.
• Assist Publican with maintenance needs across accommodation.
• Collaborate with Front Office to fulfill guest requests.

Skills

Attention to detail

Reliable

Punctual

Adaptable

Prides in work

Tools

Housekeeping equipment

Job description

About the Role

Guest Services Attendant (Housekeeping) | Matthew Flinders Hotel

We’re searching for a our very own ‘Rosie the Robot’ - you know, from The Jetsons - a Housekeeper known for their work ethic and efficiency.

A day in the life of a Guest Services Attendant:

• Making every room feel like home away from home
• Follow daily, weekly and monthly cleaning schedules
• Help the Publican know what needs repair and maintenance throughout accommodation
• Make our guests stay special by working with the Front Office team to deliver special requests

Inherent requirements:

• This is a hands‑on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve got the attention for detail keeping rooms crisp and making them shine
• You’re reliable, punctual and adaptable
• You take pride in your work and it shows

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support, our EAP service, offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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