Guest Services Attendant

The Star Gold Coast; Sydney; On-site; AUD 34,440,000 - 44,083,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform provided and laundered

Competitive hourly rate

Five weeks paid annual leave for shift

Discounted parking

Restaurant and accommodation discounts

Career growth opportunities

Job summary

The Star Sydney is seeking a Guest Services Attendant to support the Transport, Front Office & Concierge teams. Reporting to the Transport Manager, you will handle guest queries with a courteous attitude while ensuring efficient car park operations and service delivery.

You will contribute to a vibrant guest experience, maintaining high standards of customer service, attention to detail, and calmness under pressure across busy shifts at The Star Sydney.

Qualifications

• Experience in hospitality settings.
• Customer service experience.
• Strong verbal and written communication skills.

Responsibilities

• Adhere to cash handling procedures and record transactions in MICROS per policy.
• Assist Guest Services Manager with daily reconciliation, reports, and sales trends.
• Complete carpark validation, issue vouchers and validate access cards; perform car park checks.
• Report equipment faults and assist with customer requests to Security staff.

Skills

Hospitality experience

Customer service

Verbal and written communication

Job description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Guest Services Attendant, reporting to Transport Manager, promotes positive customer relationships and assists with all queries relating to The Star Sydney (Car Park) through a courteous attitude and work efficiency.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for our Transport team Front Office & Concierge team.

A few of your responsibilities

• Adhere to all cash handling procedures, and record all cheque, money and room charge transactions in the MICROS system in accordance with policy and procedure
• Assist the Guest Services Manager to maintain daily reconciliation and accounting records, retail sales trends and reports, and provide performance reports as required
• Complete carpark validation functions, program carpark vouchers and validate access cards. Walking the Car Park to do Car Park checks
• Advise your leader of any equipment faults to ensure minimum system downtime and report any customer requests for assistance such as vehicle breakdowns to Security staff

What we are looking for

• Exposure in a Hospitality environment
• Experience in customer service role
• Verbal and written communication skills

About you

You are a dedicated and reliable Guest Services Attendant with a strong commitment to delivering exceptional customer service and ensuring smooth Car Park operations each day.

With a keen attention to detail and the ability to remain calm under pressure, you consistently provide guests with a seamless experience from the moment they arrive at The Star Sydney.

Your role will be pivotal in shaping the success of our Transport, Front Office & Concierge department at The Star Sydney.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Extraordinary growth opportunities personally and professionally

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender‑diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well‑being needs.

The Star was awardedWGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a2024 GOLD Employerby the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.