Guest Service Agent

Crystalbrook Byron; Talofa; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook R

AU$99 room rates for staff and friends

Enhanced parental Leave

Sustainability initiatives

Job summary

Crystalbrook Byron in Byron Bay is seeking a Full-Time Guest Experience Agent to welcome guests and elevate their rainforest retreat experience.

You will engage with guests, handle inquiries with a friendly, can-do attitude, and work across a 7-day roster including evenings. Hotel experience is an advantage; a strong attention to detail will help you exceed expectations.

Qualifications

• Experience in guest service and interacting with people.
• Hotel experience is an advantage.
• Strong attention to detail and a can-do attitude.

Responsibilities

• Interact with guests to anticipate needs and enhance their stay.
• Support a 7-day roster including evenings and night shifts.
• Provide friendly, efficient service to ensure memorable experiences.

Skills

People skills

Attention to detail

Customer service

Flexibility

Tools

Opera PMS

Cloud POS

Job description

Crystalbrook Byronis a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped into an environment that relaxes hearts and reinvigorates minds. Join us in our mission to create a more sustainable and memorable guest experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose

Are you passionate about connecting with guests, and working in a beautiful 5-star hotel? We have the opportunity to welcome a Guest Service Agent to the beautiful Crystalbrook Byron.

Unleash your positivity and embrace the opportunities that come with being a Guest Service Agent within a rainforest haven. We are in search of a forward-thinking people-person to elevate our guests' experience to new heights.

Responsibilities

Skills and experience

We are seeking a Full-Time Guest Experience Agent. We welcome candidates with previous guest service experience (hotel experience is an advantage), have a passion for interacting with people and an empathic ability to anticipate our guests' needs.

Your Talents Will Include

• Proficient computer skills (Opera PMS/Cloud an advantage)
• You will have a strong attention to detail
• You are familiar with Byron Bay and the wider region
• An availability to work across a 7-day roster - evenings and night included
• You will be motivated to provide the best guest experience possible
• You demonstrate a 'can-do' approach to your duties

Why Us

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.