Guest Services & Admin Officer | Kin Kora Community

Eureka Group Holdings Ltd; Gladstone Regional; On-site; AUD 31,000 - 44,000; Part time

Benefits offered by this job

Hourly rate plus Super

Job summary

Eureka Group Holdings Ltd is hiring a Guest Services & Administration Officer for Kin Kora in Gladstone, Australia. This permanent part-time role focuses on welcoming residents and visitors, handling bookings, processing payments and supporting the Park Manager to keep the community running smoothly.

The position requires strong customer service, accuracy in financial tasks and proficiency with Microsoft Office and booking systems.

Qualifications

• Experience in customer service, administration or front desk operations.
• Strong accuracy in financial transactions and cash handling.
• Proficiency in Microsoft Office and booking systems.
• Excellent problem-solving, interpersonal and communication skills.
• Familiarity with financial reconciliation and reporting, and an understanding of compliance requirements in residential or hospitality settings, would be highly regarded.

Responsibilities

• Guest services and front desk: welcoming residents, visitors and contractors with professionalism and warmth, handling check-ins and check-outs, responding to inquiries and service requests, and assisting with smooth resident move-ins and move-outs.
• Administration and office support: assisting the Park Manager with emails, document management and scheduling, processing bookings, reservations and cancellations, managing office supplies, maintaining a professional reception area and coordinating notices and announcements.
• Financial transactions and cash handling: processing cash, EFTPOS and credit card payments, performing daily cash reconciliations and balancing tills, generating financial reports, highlighting discrepancies and following company financial policies.
• Compliance and safety: adhering to WHS policies, reporting incidents, hazards and concerns to the Park Manager, handling sensitive resident and financial information confidentially and supporting emergency procedures, including fire drills and evacuation plans.

Skills

Customer service

Administration

Front desk operations

Financial transactions

Cash handling

Microsoft Office

Communication skills

Tools

Booking systems

Microsoft Office

Job description

Eureka Group Holdings Ltd is hiring a Guest Services & Administration Officer for Kin Kora in Gladstone, Australia. This permanent part-time role focuses on welcoming residents and visitors, handling bookings, processing payments and supporting the Park Manager to keep the community running smoothly.

The position requires strong customer service, accuracy in financial tasks and proficiency with Microsoft Office and booking systems.