Guest Service Generalist

Travel-Leisure-Co; Shoal Bay; On-site; AUD 50,000 - 70,000; Full time

Job summary

Travel + Leisure Co. in Australia seeks a Guest Service Generalist to support multiple hotel operations across front office, housekeeping and F&B. You will greet guests, handle reservations, check in/out, and ensure accurate billing while delivering warm, professional service.

The role requires flexible shifts, strong communication, and a commitment to OH&S standards. You will collaborate with supervisors and team members to drive guest satisfaction and promote resort experiences.

Qualifications

• Experience in one or more hotel service areas is desirable.
• Ability to meet guests with courtesy and professionalism.
• Flexible to work across shifts.
• Knowledge of OH&S policies and procedures.

Responsibilities

• Handle reservations, reception duties, guest activities and general administration tasks within the accommodation facilities.
• Meet and greet clients in a friendly, courteous and professional manner.
• Attend to check in and check out of guests in a timely and efficient manner.
• Provide accurate and relevant information by phone and in person to meet client needs.
• Maximise room sales and promote services through proactive guest engagement.

Skills

Guest service

Customer service

Sales

Communication

Teamwork

Attention to detail

Education

Formal studies in hospitality or customer service

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Guest Service GeneralistPOSITION REPORTS TO:Rooms Division ManagerGeneral ManagerPOSITIONS REPORTING TO THIS POSITION:NilKEY RELATIONSHIPS:Front Office Supervisor/ManagerGuest Experience HostsHousekeeping SupervisorRoom AttendantsPRIMARY OBJECTIVES:At Travel + Leisure our vision is to put the World on Vacation. In your position as the Guest Service Generalist, you will be responsible for a multi skill role working in two or more departments at the resort. This may include food and beverage/front office/housekeeping.Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful, and right:Hospitality – treating everyone like familyEngagement – delivering our promiseAccountability – owning our impactRespect – considering others in every interactionTeamwork – succeeding togetherPRINCIPAL RESPONSIBILITIES: (Include but not limited to:)Front OfficeProvide a range of customer services through the handling of reservations, reception duties, guest activities and general administration tasks within the accommodation facilities within the property.Meet and greet all clients in a friendly, courteous and professional mannerAttend to check in and check out of guests in a timely and efficient manner in accordance with correct proceduresEnsure that all guests accounts are properly receipted, recorded, and reconciled by following operating guidelinesEnsure that client needs are met by providing accurate and relevant information by phone and over the counterMaintain a high standard of customer service through handling all customers in a courteous, friendly and helpful mannerEnsure that appropriate and relevant promotional material is available for clients by maintaining adequate supplies and presentationMaximise room sales and conversion of enquires through pro-active sales activity and techniques appropriate to the customer and selling periodBe familiar with and adhere to company occupational health and safety policies and proceduresEmployees must ensure they comply with Travel + Leisure’s OH&S Policy, procedures and any reasonable instruction given by Travel + Leisure.Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.Display innovation through inspiring, creating and improving processes and products.Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.KEY POSITION CRITERIA:Formal studies in hospitality or customer service (desirable)Experience in one or more areas of service at a Hotel (preferred)Strong work ethics, flexible in approach and supportive of othersMethodical and consistent worker with an eye for detailMaintain high levels of customer satisfaction through friendly and efficient service, as measured by guest feedbackDrive sales as measured by increased revenuesAble to work all hours required to run operationsAbility to communicate effectivelyAbility to work productively in a fast paced, changing workplace.Ability to deliver quality customer service to owners and guestsWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.