Guest Service Attendant / Concierge

Accor; Adelaide; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

ALL Heartist Membership - Discounts on

Family & Friends Discounts - Range of

ALL Loyalty Program

Learn Your Way - training platforms

Build Your Network - global

Worldwide Opportunities - global hotel

Job summary

Peppers Waymouth in Adelaide’s CBD is seeking a Guest Service Agent / Concierge to warmly welcome guests and tailor local insights for a memorable stay.

You will manage check-in and check-out, assist with transport, luggage handling, parking and valet services, and promote hotel amenities with in-depth product knowledge.

A flexible rotating schedule including nights, weekends and public holidays is required; prior front desk experience is preferred and a valid driver’s licence is advantageous.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to delivering above-and-beyond customer service.
• Able to collaborate in teams and work independently.
• Strong organisational and time-management skills, with the ability to multi-task.
• Excellent written and verbal communication.
• Open (manual) driver’s licence is advantageous.
• Flexible rotating schedule, including nights, overnights, weekends and public holidays.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services.
• Confidently communicate with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories.
• Promote hotel amenities and services by having a deep understanding of products and offerings.
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
• Display proficiency in accurately handling reservations and managing guest accounts.

Skills

Front desk

Customer service

Team collaboration

Time management

Communication

Driver's licence

Flexible schedule

Job description

Nestled in the heart of Adelaide's CBD, Peppers Waymouth has the bustling city at its doorstep. The property offers a luxurious collection of guest accommodation, offering hotel style rooms, spacious family suites and a penthouse. On-site TUTTO Cucina + Bar presents a blend of timeless and contemporary Italian dishes and welcomes guests daily from morning until night. With onsite gym, indoor heated pool and high tech conferencing facilities, Peppers Waymouth caters for a wide range of travellers. In your leisure time, hop aboard the tram at Pirie Street and uncover your new favourite restaurant or rooftop bar. Alternatively, venture further from Adelaide city to the enchanting Barossa Valley!

Purpose

As a Guest Service Agent / Concierge, you will be the friendly face and warm welcome that sets the tone for our guests' stay. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services
• Confidently communicate with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Drivers licence - possessing an open (manual) drivers licence is advantageous
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours.