Guest Service Agent - Tingirana Noosa

Belmo Group; Noosa Shire; On-site; AUD 48,000 - 58,000; Full time

Job summary

Belmo Group in Noosa is seeking a friendly Guest Service Agent for a luxury 5-star environment. You will welcome guests, manage reservations, and assist with check-in and check-out.

You will handle enquiries, provide information on facilities and local attractions, ensure accurate billing, and coordinate with housekeeping to keep the property guest-ready. Weekend work is essential; high standards of presentation and communication are expected.

Qualifications

• Previous hospitality experience is essential; hotel guest services experience is a plus.
• Strong 5-star customer service skills with a genuine commitment to guest satisfaction.
• Excellent organisational skills and attention to detail.
• Ability to coordinate multiple teams and tasks efficiently.
• Proficiency in reservation management software (training provided).
• Ability to work weekends are essential.

Responsibilities

• Assist guests with reservations, check-in, and check-out
• Handle guest enquiries, requests, and special arrangements
• Provide information about hotel facilities and local attractions
• Ensure accurate billing and payment processing
• Liaise with housekeeping and maintenance to ensure the property is always guest-ready
• Address and resolve guest concerns promptly and professionally
• Maintain professional presentation and excellent communication at all times

Skills

Hospitality experience

5-star customer service

Organisational skills

Coordination across teams

Reservation software

Weekend availability

Job description

We are seeking a friendly, professional, and proactive Guest Service Agent to join our team in a luxury 5-star environment.

Your Role

• Assist guests with reservations, check-in, and check-out
• Handle guest enquiries, requests, and special arrangements
• Provide information about hotel facilities and local attractions
• Ensure accurate billing and payment processing
• Liaise with housekeeping and maintenance to ensure the property is always guest-ready
• Address and resolve guest concerns promptly and professionally
• Maintain professional presentation and excellent communication at all times

About You

• Previous hospitality experience is essential; hotel guest services experience is a plus
• Strong 5-star customer service skills with a genuine commitment to guest satisfaction
• Excellent organisational skills and attention to detail
• Ability to coordinate multiple teams and tasks efficiently
• Proficiency in reservation management software (training provided)
• Ability to work weekends are essential

Why Join Us

• Work in a prime Noosa location, steps from the beach, cafes, and boutique shopping
• Be part of a supportive, high-performing team
• Opportunity to develop your hospitality and management skills in a luxury environment