Guest Service Agent (Higa Full Time)

Ovolo Group; Canberra; Sur place; AUD 48 000 - 58 000; Plein temps

Avantages offerts par ce poste

Hotel benefits

Wellbeing programmes

Community programme

Autonomous role

Résumé du poste

Ovolo Group in Australia is seeking a Guest Service Agent to be the first touchpoint for guests at our hotels. This full-time role under the HIGA award offers a dynamic, guest-centric environment where you set the tone on arrival and throughout the stay.

You will greet guests, check in and out, adjust bookings, promote hotel offerings, suggest local experiences, handle enquiries by phone, email or website, and support Front Office leadership to ensure smooth operations.

Qualifications

• At least three years of experience in a similar role or customer service position.

Responsabilités

• Greeting guests as they enter the hotel
• Checking in & out guests
• Modify and adjust guest bookings accordingly
• Promote the hotel and all it has to offer!
• Make suggestions to guests from your knowledge of the area
• Attending to guest enquiries in person or via phone, email and website
• Supporting the Front Office management team in ensuring a smooth running of hotel operations

Description du poste

Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

Inspired Architecture. Sustainable Design. Artistic Modern Luxury

Ovolo Nishi

sits in the middle of New Acton arts and cultural district – an innovative precinct that has made Canberra famous for design and originality. Celebrating art in all its forms, Ovolo Nishi serves as both a hotel and gallery, where art, texture, and natural materials form a stylishly cool, sustainability award-winning space overlooking Lake Burley Griffin. Designed for effortless living, Ovolo Nishi features 85 guest rooms, Eco-Living by Ovolo Apartments, a library, restaurant, and bar, a state-of-the-art gym, gallery, meeting rooms, and events spaces.

The Gig

We are on the lookout for our next Wonder Maker, aka Guest Service Agent to join our fun and exciting team. As our GSA, you will be the first point of contact for our guests when entering any of our hotels. You will be their first impression of the hotel and brand and we want it to be a lasting impression! We are looking Full-time role which will be under HIGA award and will require flexibility within availability. Your responsibilities will include but not limited to:

• Greeting guests as they enter the hotel
• Checking in & out guests
• Modify and adjust guest bookings accordingly
• Promote the hotel and all it has to offer!
• Make suggestions to guests from your knowledge of the area
• Attending to guest enquiries in person or via phone, email and website
• Supporting the Front Office management team in ensuring a smooth running of hotel operations

About you

At Ovolo, we are all about YOU. We provide a fun and exciting work environment, and all we ask is that you bring dedication to our brand and, most importantly, to your team!

You will have a strong passion for customer service and creating exceptional guest experiences, along with at least three years of experience in a similar role or customer service position

We want you to be the reason guests return to our hotel and tell everyone how amazing their stay was!

Previous front office experience is preferred; however, if you have a bubbly personality and the right attitude, we would love to hear from you!

What you'll get...

• Well, there's the chance to shine in a brilliant team environment in Australia, Hong Kong and now Indonesia – bring your personality and sense of fun to work and the most amazing team to work with.
• Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
• Receive Hotel benefits in rooms and our fabulous F&B outlets
• Stay Fit and Fabulous; be involved in our Wellbeing Programmes
• Develop relationships and make a difference to other people’s lives through our Community Programme
• Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent