Guest Service Agent - Front Desk at Iconic Resort

Voyages Indigenous Tourism Australia; Yulara; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Discounted accommodation

Resort discounts

On-shift meals

Relocation assistance up to $700

Staff pool

Gym access

Residents Club

Job summary

Ayers Rock Resort in Yulara, NT is seeking a friendly Guest Service Agent to welcome guests and support the front office team on-site. You will manage check-in/out and ensure a memorable first and last impression for every guest.

Experience with Opera Cloud is highly regarded, and the role offers relocation assistance up to $700, with access to our staff pool, gym, and Residents Club, plus discounted accommodation and on-shift meals.

Qualifications

• Customer-focused guest service experience.
• Ability to manage front desk duties including check-in/out.
• Excellent communication and problem-solving skills.

Responsibilities

• Act as an ambassador of the Resort, ensuring all guests feel welcome.
• Ensure guest satisfaction at all points in the guests journey.
• Processing all check in and check out.
• Process hotel charges to guests' accounts, ensuring bills are accurate and that payments are processed correctly and securely.

Skills

Guest service

Customer focus

Front office

Communication

Tools

Opera Cloud

Job description

Ayers Rock Resort in Yulara, NT is seeking a friendly Guest Service Agent to welcome guests and support the front office team on-site. You will manage check-in/out and ensure a memorable first and last impression for every guest.

Experience with Opera Cloud is highly regarded, and the role offers relocation assistance up to $700, with access to our staff pool, gym, and Residents Club, plus discounted accommodation and on-shift meals.