Front Desk Guest Service Agent — Resort Experience

Voyages Tourism Australia; Yulara; Sur place; AUD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Relocation assistance up to $700

Staff pool

Gym

Residents Club

Discounted accommodation

Resort discounts

On-shift meals

Résumé du poste

Voyages Tourism Australia seeks a Guest Service Agent to live and work onsite at Ayers Rock Resort in Yulara, NT, 20 minutes from Uluru. You will welcome guests, perform front office duties, and create memorable first and last impressions of the Resort.

Must be customer-focused with experience in guest services; Opera Cloud experience is a plus. Benefits include relocation assistance up to $700, access to staff pool and gym, and resort discounts in a unique Red Centre setting.

Qualifications

• Customer-focused and experienced guest service agent.
• Experience with Opera Cloud is highly regarded.

Responsabilités

• Act as an ambassador of the Resort, ensuring all guests feel welcome.
• Ensure guest satisfaction at all points in the guests journey.
• Processing all check in and check out.
• Process hotel charges to guests' accounts, ensuring bills are accurate and that payments are processed correctly and securely.

Connaissances

Guest service

Customer service

Front office

Outils

Opera Cloud

Description du poste

Voyages Tourism Australia seeks a Guest Service Agent to live and work onsite at Ayers Rock Resort in Yulara, NT, 20 minutes from Uluru. You will welcome guests, perform front office duties, and create memorable first and last impressions of the Resort.

Must be customer-focused with experience in guest services; Opera Cloud experience is a plus. Benefits include relocation assistance up to $700, access to staff pool and gym, and resort discounts in a unique Red Centre setting.