Guest Service Agent — Create Unforgettable Stays

The Star Entertainment Group; Gold Coast City; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Meal on site

Uniform provided

Competitive hourly rate

Parking discount

Restaurant discounts

Career growth

Diversity & inclusion

Gym & retail discounts

Job summary

The Star Entertainment Group on the Gold Coast is seeking a Hotel Guest Service Agent to greet guests, manage check-ins and check-outs, and ensure a seamless, welcoming experience throughout their stay.

You will handle inquiries, resolve issues with professionalism, and maintain guest records using Opera PMS and other systems to support outstanding service delivery. Join a vibrant, award-winning property with opportunities for growth and development.

Qualifications

• Excellent communication and interpersonal skills.
• Strong commitment to delivering exceptional guest service.
• Ability to handle fast-paced environment with professionalism.

Responsibilities

• Handle guest check-ins and check-outs with professionalism.
• Address inquiries and resolve issues promptly.
• Maintain guest records using Opera and related systems.
• Contribute to a welcoming, high-quality guest experience.

Skills

Customer service

Communication

Problem-solving

Opera PMS

Tools

Opera PMS

Job description

The Star Entertainment Group on the Gold Coast is seeking a Hotel Guest Service Agent to greet guests, manage check-ins and check-outs, and ensure a seamless, welcoming experience throughout their stay.

You will handle inquiries, resolve issues with professionalism, and maintain guest records using Opera PMS and other systems to support outstanding service delivery. Join a vibrant, award-winning property with opportunities for growth and development.