Guest Service Agent

Oaks Hotels, Resorts & Suites; Darwin; On-site; AUD 48,000 - 68,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail discounts

Experiences

Banking & insurance

Wellness support

Job summary

Oaks Darwin Elan Hotel is seeking a casual Guest Service Agent passionate about delivering excellent service. You will warmly welcome guests, assist with check-ins/check-outs, and guide them to local attractions.

You will handle reservations, maintain clear communication across channels, and provide personalised recommendations to enhance stays. Weekend availability and a proactive attitude are essential.

Qualifications

• Experience in hotel, hospitality or customer-facing roles.
• Excellent written and spoken communication.
• Consistently high standard of customer service.
• Passion for creating positive guest experiences.
• Polished, professional appearance and presentation.
• Willingness to work weekends, public holidays and varied shifts.

Responsibilities

• Provide a warm reception and ensure smooth check-in/check-out.
• Maintain clear communication with guests, colleagues, and stakeholders.
• Process reservations and updates using the property system.
• Be the main point of contact for guests, offering prompt assistance.

Skills

Customer service

Communication

Guest service

Guest experience

Professional presentation

Flexibility

Job description

Job Description

Oaks Darwin Elan Hotel are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Hourly Rates (excluding superannuation)

Monday - Friday: $34.96 per hour

Saturday: $41.96 per hour

Sunday: $48.95 per hour

Qualifications

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.