Front Office Receptionist in Guest Relations

Quest Apartment Hotels; Liverpool City Council; On-site; AUD 30,000 - 39,000; Full time

Job summary

Quest Liverpool is seeking a Front Office Receptionist in Guest Relations to deliver a warm, personalised guest experience in a fast-paced setting.

You will handle front desk and concierge tasks, promote accommodation, manage reservations, guest feedback, accounts and safety, and assist with nightly audit reporting. This casual role requires reliability and a professional appearance, with shifts 7am–10pm, Mon-Sun including public holidays.

Qualifications

• Passion for providing friendly, personalised customer service
• High level of attention to detail
• Reliability and flexibility
• Ability to work autonomously and in a team
• Sales skills and professional presentation

Responsibilities

• Front office reception and concierge services
• Promoting and selling accommodation
• Guest relations, reservations and administration
• Managing guest feedback and complaints
• Maintaining guest accounts and guest history
• Delivering a high level of professional customer experience
• Responding to enquiries and processing reservations
• In-house guest safety and security
• Night audit reporting and reconciliation

Job description

Front Office Receptionist in Guest Relations

Quest Liverpool comprises of a total of 88 apartments including studios, 1 and 2 bedroom apartments located in the heart of Liverpool's CBD.

Quest Liverpool now has an exciting opportunity available for a Guest Service Agent in the front office Reception. We are looking for a guest experience professional with a passion for customer service and a 'can do attitude' to join our team in a very fast-paced front office role. This position presents a great opportunity to work in a great property, and to be part of developing a friendly team under the banner of the highly successful and established Quest brand. Additionally, there are opportunities to grow and develop within the company, making it an ideal role for those looking to advance their career in the hospitality industry.

The successful candidate will be responsible for all areas of the Front Office Reception and Concierge Services, with tasks including, but not limited to:

Ensuring all aspects of front office reception and concierge services run smoothly

Strong sales skills in promoting and selling accommodation

Guest relations

Reservations

Administration

Guest Feedback and complaint handling

Maintaining accurate guest accounts and guest history

Delivering a high level of professional customer experience

Responding to accommodation enquiries, processing reservations and accounts

In-house guest safety and security

Property security

Night Audit Reporting and Reconciliation

The successful candidate will be required to demonstrate the following:

Passion for providing friendly, personalised customer service

High level of attention to detail

Reliability and flexibility

Working with both autonomously and in a team environment

Sales skills

High level of personal presentation

A genuine interest in a career with the hotel industry

Hotel Reception and Concierge experience desirable

Experience in Front Office Systems

This is a casual position on a rotating roster. You must be available to work shifts between 7am to 10pm Monday to Sunday including public holidays.

For the right candidate that demonstrate a commitment to the role and business, progression opportunities are available.