Guest Service Agent

Minor Food Holding Co., Ltd.; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Career Growth

Hotel Discounts

Global Perks

Retail Discounts

Wellness Support

Parental Leave

Job summary

Minor Hotels' Oaks Sydney Goldsbrough Suites is seeking a Guest Service Agent to deliver warm, personalised service from check-in to check-out, guiding guests and recommending local attractions.

You will work a rotating roster across weekdays including weekends, with shifts between early morning and late evening, and you will use our property management system to coordinate reservations.

Join a global hospitality group offering career growth, hotel discounts, health benefits and wellness support.

Qualifications

• Experience delivering high-quality service in hotel, hospitality, or customer-facing environments.
• Clear, professional communication across in-person, phone, and email.
• Ability to anticipate guest needs and resolve issues proactively.

Responsibilities

• Check-in and check-out assistance with a warm welcome.
• Communicate clearly with guests and colleagues across channels.
• Process reservations and special requests using the PMS.
• Provide personalized recommendations and resolve issues promptly.

Skills

Customer service

Communication skills

Hospitality experience

Problem solving

Job description

Overview

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Oaks Sydney Goldsbrough Suites are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on full-time, part-time or casual basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.