Guest Service Agent

Minor Hotels; Western Australia; On-site; AUD 48,000 - 67,000; Part time

Benefits offered by this job

Employee discounts

Global perks

Health insurance

Job summary

Oaks Perth Hotel, part of Minor Hotels, is seeking a casual Guest Service Agent to join our team. You will warmly welcome guests, manage check-ins, and address inquiries across in-person, phone, and email channels.

You will handle reservations and special requests using our property management system, ensuring a smooth stay with personalized recommendations. The role requires a flexible weekend schedule, with shifts across mornings to evenings and an immediate start.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly across channels (in person, phone, email).
• Consistently delivers an exceptional standard of service with a proactive approach to guest needs.

Responsibilities

• Provide a warm and friendly reception to guests during arrival and check-in.
• Communicate clearly with guests, colleagues, and stakeholders across channels.
• Oversee reservations, updates and special requests using PMS systems.
• Be the primary contact for guests throughout their stay, offering prompt assistance and personalised recommendations.

Skills

Guest service

Communication

Hospitality

Flexible shifts

Professionalism

Job description

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Oaks Perth Hotel

are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

Key Responsibilities Include

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within7:00am to 11:00pm
• Immediate start available

Hourly Rates (excluding superannuation)

Monday - Friday: $34.96 per hour
Saturday: $41.96 per hour
Sunday: $48.95 per hour

Qualifications

To be successful in this role, you will require the following:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.