Guest Service Agent

Crystalbrook Collection; Brisbane; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook

$99 room rates

Enhanced parental leave

Sustainability initiatives

Internal mobility program

Online learning and training

Team engagement events

Career growth opportunities

Job summary

Crystalbrook Vincent, part of Crystalbrook Collection, invites applications for a Guest Service Agent role at our 5-star Howard Smith Wharves property in Brisbane. This vibrant inner-city setting requires a people‑oriented hospitality professional who can connect with guests and elevate the guest experience.

Ideal candidates bring hotel guest service experience, strong IT skills, and familiarity with Opera PMS.

Qualifications

• Team centric and goal‑oriented work style.
• Previous hotel guest service experience.
• Strong IT and process experience; familiar with Opera (PMS).
• Working knowledge of Brisbane; enthusiasm for local tourism.
• Availability to work a 7‑day roster, including evenings and night shifts.
• Motivation to provide the best guest experience possible.

Responsibilities

• You will be team centric and enjoy working to common goals.
• You have previous hotel guest service experience.
• With strong IT and process experience - you will have a strong attention to detail and be familiar with Opera(PMS).
• A working knowledge of Brisbane with an enthusiasm for local tourism will be useful.
• An availability to work across a 7-day roster - evenings and night included.
• You will be motivated to provide the best guest experience possible.

Skills

Team player

Hotel guest service

IT & processes

Opera PMS

Brisbane knowledge

7-day roster

Guest experience

Tools

Opera PMS

Job description

Brave, bold, and bursting with energy,Crystalbrook Vincentis a five-star Hotel in Howard Smith Wharves. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we’re a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

Are you passionate about connecting with guests and working in a beautiful 5‑star hotel? We have the opportunity to welcome a Guest Service Agent who isbrave, bold,and bursting with energyto Crystalbrook Vincent.

Unleash your positivity and embrace the opportunities that come with connecting with our visitors and guests within a vibrant inner‑city precinct. We are looking for a forward‑thinking people‑person who can work within a team environment all working to elevate our guest experience to new heights.

Responsibilities:

Skills and experience:

Your talents will include:

• You will be team centric and enjoy working to common goals
• You have previous hotel guest service experience
• With strong IT and process experience - you will have a strong attention to detail and be familiar with Opera(PMS)
• A working knowledge of Brisbane with an enthusiasm for local tourism will be useful
• An availability to work across a 7‑day roster - evenings and night included
• You will be motivated to provide the best guest experience possible

Unfortunately, we are unable to consider individuals holding short term or student Visa's for this position.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment.We are proud to offer a range of industry‑leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collectionis an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.