Guest Experience Specialist - Front Desk

AccorHotel; Adelaide; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Discounted Accor rates and benefits

Learn your Way Academy and ongoing培训

Growth opportunities within property

CSR initiatives and sustainability

Laundered uniform

Job summary

Ibis Adelaide, part of Accor, is seeking a Guest Service Agent to be the first point of contact for guests. You will check guests in/out, handle enquiries, and strive to create a welcoming stay at our busy front desk.

You will bring a passion for hospitality, strong communication, computer literacy, and the ability to multitask in a fast-paced environment. Previous experience in a Reservations environment is a plus; full-time role in Australia.

Qualifications

• Previous experience as a Guest Service Agent / hotel receptionist is beneficial.
• Passion for people and delivering impressive service.
• Computer literate with strong communication skills.
• Organized with high attention to detail.
• Experience in Reservations environment is an advantage.
• Prior use of Opera Cloud & TARS Database or similar PMS is preferred.
• Right to work in Australia for a full-time role.

Responsibilities

• Warmly welcome guests and provide ongoing support to the Reception team.
• Deliver exceptional guest service with a friendly, approachable manner.
• Assist guests with check-in/check-out and information during stays.
• Respond promptly to guest concerns, taking ownership and following up.
• Coordinate switchboard with hotel operations (F&B, Maintenance, etc.).
• Process bookings during reservations after hours.
• Attend to guests with a professional telephone manner.
• Think on your feet and anticipate guests' needs.
• Multitask with excellent time management.
• Resolve issues on the spot in a fast-paced environment.

Skills

Guest service

Communication skills

Organized

Computer literacy

People skills

Reservations experience

Opera Cloud

TARS Database

PMS

Tools

Opera Cloud

TARS Database

Job description

Ibis Adelaide, part of Accor, is seeking a Guest Service Agent to be the first point of contact for guests. You will check guests in/out, handle enquiries, and strive to create a welcoming stay at our busy front desk.

You will bring a passion for hospitality, strong communication, computer literacy, and the ability to multitask in a fast-paced environment. Previous experience in a Reservations environment is a plus; full-time role in Australia.