Guest-Focused F&B Attendant – Elevate Dining & Events

Colonial Group; Bowral; On-site; AUD 42,000 - 54,000; Full time

Job summary

Colonial Group is seeking a Food & Beverage Attendant in Bowral, NSW. The role involves warmly welcoming guests, recommending dishes and drinks, and delivering exceptional service across outlets and events.

You will be part of a collaborative team, with a focus on accuracy, guest satisfaction and maintaining polished service areas. RSA certification is required, with flexibility across early mornings, evenings, weekends and public holidays.

Qualifications

• Proven customer service experience in hospitality.
• Knowledge of table service, beverage handling, event service and basic coffee skills.
• Able to work mornings, evenings, weekends and public holidays.
• RSA or equivalent certification required.
• Keen to engage with patrons and work in a diverse team.

Responsibilities

• Create a welcoming atmosphere and memorable guest experiences.
• Turn challenges into opportunities with a positive approach.
• Provide personalised food and beverage recommendations at outlets and events.
• Upsell to enhance guest satisfaction while maintaining quality service.
• Proactively expand product knowledge to assist guests.
• Communicate effectively with guests and colleagues for smooth teamwork.
• Set up and clear service areas with attention to detail.

Skills

Customer service

Food & beverage service

Flexibility

Patience and teamwork

Patron engagement

Education

RSA certification

Job description

Colonial Group is seeking a Food & Beverage Attendant in Bowral, NSW. The role involves warmly welcoming guests, recommending dishes and drinks, and delivering exceptional service across outlets and events.

You will be part of a collaborative team, with a focus on accuracy, guest satisfaction and maintaining polished service areas. RSA certification is required, with flexibility across early mornings, evenings, weekends and public holidays.