Guest Experience & Beverage Concierge

Colonial Group; Townsville City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Colonial Group in Townsville is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings at events and outlets. You will provide personalised food and beverage suggestions, and work collaboratively with colleagues to ensure smooth service and a memorable experience.

Experience in hospitality, RSA qualification, and strong customer focus are valued as you help create a positive guest journey.

Qualifications

• Experience in customer service within hospitality.
• Proficiency in food and beverage service, including table service and coffee crafting.
• RSA or equivalent qualification.

Responsibilities

• Create a welcoming atmosphere for guests.
• Recommend dishes and beverages to enhance the guest journey.
• Upsell to enhance the guest experience.
• Source information to deepen product knowledge.
• Communicate effectively with guests and team.
• Maintain cleanliness and set up service areas.

Skills

Customer service

Food & beverage knowledge

Teamwork

RSA certified

Flexibility

Education

RSA or equivalent qualification

Job description

Colonial Group in Townsville is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings at events and outlets. You will provide personalised food and beverage suggestions, and work collaboratively with colleagues to ensure smooth service and a memorable experience.

Experience in hospitality, RSA qualification, and strong customer focus are valued as you help create a positive guest journey.