Guest Experience Supervisor | Elevate Hospitality

Malmaison Hotel Du Vin Holdings Limited; Town Of Cambridge; On-site; AUD 49,000 - 60,000; Full time

Benefits offered by this job

Heavily discounted staff room rates

Discounted Friends and Family roomRate

35% off dining in Brasseries and Bists

Fully funded Apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes up to £1500

Uniform and wellness initiatives

Wellness & National Campaign Days

Wagestream access to earned wages

Complimentary stays on milestones

Brain Charity sponsorship

Employee Assistance Programme

Job summary

Malmaison Hotel Du Vin Holdings Limited is seeking a proactive Reception Supervisor for Hotel du Vin. You will lead the front desk team, set the tone for guest experiences, and ensure flawless service from check-in to check-out.

Join a brand known for premium hospitality and enjoy extensive staff perks, apprenticeship opportunities and ongoing internal development as part of our team.

Qualifications

• Experience in hotel reception or guest-facing roles preferred.
• Strong communication and interpersonal skills required.
• Capable of delivering high levels of guest satisfaction.

Responsibilities

• Oversee daily reception operations and supervise front-desk team.
• Handle guest queries with professionalism to ensure memorable stays.
• Collaborate with other departments to maintain high service standards.

Skills

Guest service

Team leadership

Hospitality

Job description

Malmaison Hotel Du Vin Holdings Limited is seeking a proactive Reception Supervisor for Hotel du Vin. You will lead the front desk team, set the tone for guest experiences, and ensure flawless service from check-in to check-out.

Join a brand known for premium hospitality and enjoy extensive staff perks, apprenticeship opportunities and ongoing internal development as part of our team.