Guest Experience Supervisor (Casual, Flexible Hours)

The Park Hotel Ballarat; Ballarat; On-site; AUD 45,000 - 60,000; Part time

Job summary

The Park Hotel Ballarat is seeking an enthusiastic, hard-working professional to lead the team in a casual, flexible role. You will manage shifts, supervise staff, and maintain a high standard of service across Thursday to Sunday mornings, afternoons or nights with flexibility.

This role offers the opportunity to oversee daily operations, handle guest feedback, train staff, and open and close the venue independently as required by business needs.

Responsibilities

• Managing shifts
• Supervision of staff
• Monitoring the venue
• Handling customer complaints and feedback
• Providing the ultimate customer experience
• Training and upskilling of staff
• Opening and closing the venue independently

Job description

The Park Hotel Ballarat is seeking an enthusiastic, hard-working professional to lead the team in a casual, flexible role. You will manage shifts, supervise staff, and maintain a high standard of service across Thursday to Sunday mornings, afternoons or nights with flexibility.

This role offers the opportunity to oversee daily operations, handle guest feedback, train staff, and open and close the venue independently as required by business needs.