Guest Experience Champion - Flexible Hours & Park Perks

Ingenia Communities Group; Murrah; On-site; AUD 30,000 - 44,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holiday PAr

Employee referral program

Employee of the month rewards

Employee of the year rewards

Flexible work schedules

Retailer discounts

Job summary

Ingenia Communities Group is seeking a Casual Guest Experience Officer to join our Bermagui Holidays site in Australia. You will welcome guests, manage check-in/out, promote destinations, and help deliver engaging activities while maintaining high presentation standards.

This role requires strong hospitality skills, comfort with booking systems like Newbook, and a focus on customer satisfaction. A Working with Children Check and a valid driver’s license are required.

Qualifications

• You're passionate about creating warm, memorable guest experiences.
• Experience in hospitality or tourism.
• Proficient with Microsoft Office and booking systems such as Newbook.
• Able to work collaboratively with others and pay attention to detail.
• You have a valid Working with Children Check
• You have a current automatic driver's license

Responsibilities

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules.

Skills

Hospitality experience

Microsoft Office

Booking systems (Newbook)

Customer service

Attention to detail

Teamwork

Tools

Newbook

Job description

Ingenia Communities Group is seeking a Casual Guest Experience Officer to join our Bermagui Holidays site in Australia. You will welcome guests, manage check-in/out, promote destinations, and help deliver engaging activities while maintaining high presentation standards.

This role requires strong hospitality skills, comfort with booking systems like Newbook, and a focus on customer satisfaction. A Working with Children Check and a valid driver’s license are required.